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There seems to be suction but the bar is not spinning when I vacuum the carpet.

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Have you looked at the roller's ends where it's hooked in to the holes at the sides? Sometimes there is a large amount of dog hair, yard, thread or other material clogging the works and not letting the bar rotate. Use a pair of needle-nose pliers, trashable tweezers or sharp knife to cut/pull offending material from around/inside the beater-brush bar.

Posted on Mar 26, 2011

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Posted on Jan 02, 2017

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We had an older dyson vacuum that worked great until it had to be replaced and now our new one it works great on short carpet but is very difficult to push on thicker carpet.


Hi Ronnie, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your new Dyson vacuum on this particular type of deeper-pile carpet. It's possible your new machine has higher suction at the cleaner head, and this could mean it needs slightly higher push-force on certain carpets with deeper, denser pile, or thick underlay. You may find it helps to use the vacuum with the brush bar switched - carpet manufacturers will sometimes advise vacuuming deep-pile carpets in this way.

However, I would encourage you to get in touch with us directly so we can take some further details about the issue. When you have your Dyson vacuum easily to hand, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to discuss your concerns.

We'll look forward to speaking with you.

Jun 03, 2015 | Dyson Vacuums

1 Answer

Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

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1 Answer

Beater bar not working - no variable suction


Take it to your local vac shop for repair. Depending on what model you have, it may have a bad switch or you brushroll ends could have failed. Both are common issues.

Aug 08, 2017 | Dyson Vacuums

1 Answer

My Dyson DC17 gets carpet fibers stuck between the brush bar belt and where the belt attaches to the machine (not the brush bar end of the belt) Then it shreds the carpet fiber and I have to tear it apart...


Hi there,

If you're concerned that the amount of fibre your carpet is shedding seems to be excessive, I'd recommend consulting your carpet manufacturer to determine if this is normal, as the shedding period will vary according to carpet type and usage. They may also be able to offer advice on the best way to vacuum it, as they sometimes suggest vacuuming certain carpet types using suction only.

Kind regards,

Jack
Dyson Online Customer Support

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1 Answer

Bar not spinning


The belt is probably worn or stretched. Here is a link for the instructions on how to change the belt and a link for the belt you need:

DC07 Belt Changing Instructions

Replacement belts for DC07

Nov 19, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

My beater bar will not spin when the handle is lowered? But there's suction thru the hose when the handles upright


The motor that spins the beater bar is connected to a tiny switch, if that switch is not operating that could be the problem. If the motor is not spinning, that could be your problem (seized), or if you have a broken belt that could be your problem.

Hope this helps

Sep 25, 2009 | Dyson DC15 All Floors - The Ball Bagless...

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The brush does not spin when making contact with carpeting


I tried the electrical-tape-around-the-wooden-spindle technique. After a minute or so, it's back to functioning normally.

Mar 14, 2009 | Eureka Smartvac 4870 Bagged Upright Vacuum

1 Answer

Brushes won't spin on carpet


belt is stretched replace the belt and all will be well

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