Question about Maytag Neptune FAV9800AW Top Load Washer

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Fav9800aww-machine cannot spin because the unbalance circuit is always open or out of range.

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5 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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dh1200s
  • 335 Answers

SOURCE: maytag fav9800aww washer has trouble

If it’s a FAV6800AW or FAV8900AW and you want to DIY a fix take a look at this post and see if you or someone you know has some very basic mechanical skills and can do a clutch replacement or roller clutch bearing re-lube. The dc/UC unbalance errors are a very common failure issue with the FAV6800AW/FAV9800AW clutch.

I have put together a step by step process to perform a clutch replacement process, this repair will get your $1000 machine back in service with a $50 dollar clutch replacement. Worse case you can give the repair person some facts and maybe control cost and speed to repair. I believe you will find you will pay $300 - $400 to have it repaired.

If you pay more than $50 dollars for the clutch you are throwing money away. Clothes Washer Clutch - 25001169

You can try this test just to rule out the TDS as the failure point almost all the time dc/UC unbalance errors are related to clutch issues with this machine model.
Tub Displacement Sensor Diagnostics check.
It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.
Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Press the Super Wash key display reads “in”…something like that.

Press Delicates the Display will show “UC” (Unbalance Closed).

Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

Press Hand Wash.

Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you get these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. I would remove the clutch for inspection and re-lube. There is a more technical troubleshooting method to check Tub Displacement Sensor in the Troubleshooting guide and Service manual.

We can turn on the drain pump in Service Mode to pump out excess water, let me know if you need help with that. The link I have in this post will send you to the Service Manual on this site in PDF format .

I believe a lot of folks toss this $1K machine when a $50 dollar clutch replacement or an even cheaper a Oneway roller clutch bearing clean up (if the bearings are rust free) will get the machine back in service.
Post back if you decide to DIY the fix and need help.

Good luck… Rich

Posted on Aug 09, 2009

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dh1200s
  • 335 Answers

SOURCE: The washer stops and I get the following message,

I can point you to what the problem is most of the times. See if this post will get you started if you want to save your $1K machine.

I feel you have a Clutch malfunction a very common problem with this the FAV6800A and FAV9800A TL's. Your TDS is working as designed or the machine would shake itself apart.

I have stopped supporting this forum to many issue with posting support pics and directions at this site. This site it is not a in my opinion a true DIY site for owners.
If you need additional help Google "washer repair forum" and choose any of the Appliance Repair forums that you hit. Post your model number and I will help you out. If you don't have the FAV6800A/FAV9800A Service Manual I can help you with that at a true DIY Appliance Repair Forum.........Rich





Posted on Nov 28, 2010

  • 1 Answer

SOURCE: maytag neptune fav9800aww has error for unbalance

I had the same issue with FAV9800AWW, the Quick Spin Test showed "Machine cannot spin because the unbalance circuit is always open or out of range." Removed the Tub Displacement Sensor, disconnected the wire harness to the sensor, and found corrosion between the contacts, especially on the 12V DC pin. When I cleaned it with isopropyl alcohol and soft brush, discovered that the trace had corroded away, and so the board was not receiving the 12V DC input. Also had checked on the pins of the blue/white (signal) and pink (gnd), and was always negligible millivolt reading. The part number is Whirlpool 12002194. Ordered it from Appliance Parts Pros after reading various reviews. I found it cheaper other places, but those places got too many poor reviews for my taste.

http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5169373&diagram_id=28406005#d28406005

Posted on Feb 14, 2011

dh1200s
  • 335 Answers

SOURCE: Neptune fav 9800 aww Machine

Most of the time a Clutch issue.

See this Sticky Neptune TL Washer FAV6800AWW 5th post for problem and 6th post for a fix.

Posted on Mar 27, 2011

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1 Answer

What's the purpose of the tub displacement sensor


To detect excessive wash tub movement and shut down the wash cycle. Here is a copy of my post from a real DIY forum;

Google this Neptune TL Washer FAV6800AWW 5 post down.


Here ya go.....in this post I discuss the issue related to unbalance error codes DC and UC;

Your FAV6800A or FAV9800A is going off balance with DC or UC unbalance error codes during spin cycle and you see/hear the wash tub banging around at the start of Spin Cycle of the wash cycle or a Spin Only cycle. If this is the condition the TDS (Tub Displacement Sensor) is working as designed and signaling the Control Board properly of an unbalance wash load condition.

The Control Board receives a varying D.C . Voltage from the TDS sensor and if the out of range D.C. Voltage limit continues the Control Board will halt the Spin Cycle and try to redistribute the wash load. If you are interested I will show you how to monitor the TDS input to the Control Board with a DVM.


The Control Board then starts the Spin Cycle again. If the wash tub/basket out of balance condition continues the Control Board will attempt another redistribute of the wash load. After several attempts (4 to 5 I believe) the Control Board will shut down the Spin Cycle and send a error code DC or UC to the LED display of the FAV6800A, my machine type. And I believe a text statement to the LCD screen of the FAV9800A machine i.e. something like "Unbalance Condition" I'm not sure what the text message is.


If you need help open a post in that repair forum and I will try help you through your issue.
The forum is free and my time is free I just don

Feb 15, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

The washer stops and I get the following message, " machine cannot spin because unbalance circuit is always open or out of range."


I can point you to what the problem is most of the times. See if this post will get you started if you want to save your $1K machine.

I feel you have a Clutch malfunction a very common problem with this the FAV6800A and FAV9800A TL's. Your TDS is working as designed or the machine would shake itself apart.

I have stopped supporting this forum to many issue with posting support pics and directions at this site. This site it is not a in my opinion a true DIY site for owners.
If you need additional help Google "washer repair forum" and choose any of the Appliance Repair forums that you hit. Post your model number and I will help you out. If you don't have the FAV6800A/FAV9800A Service Manual I can help you with that at a true DIY Appliance Repair Forum.........Rich





Nov 28, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Getting a UE code on LG front load washer


Hello there
The UE ERROR CODE
UE - Unbalance switch error Unbalanced load is sensed three times during a spin operation. Open lid. Rebalance laundry load and close lid.
· Check wiring harness
· Check unbalance switch
· Check circuit board Normally this turns out to be the unbalance switch that has failed and needs to be replaced so i would have this checked first.
If you have a warranty on this machine still you should be able to use it ok?
Hope this is very helpful or you.
Best regards Mike

Sep 26, 2010 | Washing Machines

1 Answer

Code LL flashing. Will not complete a cycle.


The LL error code is not documented very well.

Can you tell me what point of the Wash Cycle the Cycle Status LED is in when you error out with the LL error code?

I believe it will be in the Spin Cycle of the wash cycle.

You could try a Quick Spin test and see if the wash basket will spin up to 850 RPM with no laundry in the Wash Basket. See Page 14 of the Service Manual and see if the Wash Basket will spin up to 850 RPM.

You could also check the TDS for proper range of motion using the SM or this typed out process.
Tub Displacement Sensor Diagnostics check.
It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.

a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

b. Press the Super Wash key display reads “in”…something like that.

c. Press Delicates the Display will show “UC” (Unbalance Closed).

d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

e. Press Hand Wash.

f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

If you fail this test it would be time to remove the machine front cover check if the TDS sensor has fallen of its mounting position between the Tub and the washer frame.

Jul 11, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I just replaced (new) the clutch on my FAV9800AWW, and machine goes through most of regular cycle, but at some point (reverse or tumble?), it tries to do something between the motor and clutch and the belt...


Hey gunsmoke55,

Let’s collect some info. and I will try to help. I own the FAV6800A the LED flavor of the machine and as you can tell from my nick name I DIY all repairs on the machine.
1. Did your FAV9800A signal an unbalance statement to the display to trigger the clutch replacement?

2. How badly rusted up was the One-Way Roller clutches bearing? Did you follow my clutch maintenance/repair post to replace your new clutch? Clutch Fix Post .

3. When you removed the original clutch did your series of the machine use the Upper One-Way Roller clutches bearing ring? From pulling info. from other FAV6800A owners I have been able to confirm series 10 and 11 used the Upper One-Way Roller clutches bearing ring. Info from FAV9800A owners is very lean. What is your series of machine (the first two digits of your serial number) and did it use the Upper One-Way Roller clutches bearing ring?


4. You should be able to rotate the wash basket with one finger CCW with very little resistance. Try that and let me know if the wash basket will rotate CCW with one finger . The wash basket must not rotate CW by hand. With the front cover removed (pull the 120VAC power cord) you should be able to rotate the Clutch Pulley CCW and CW with light resistance.
“”I just replaced (new) the clutch on my FAV9800AWW, and machine goes through most of regular cycle, but at some point (reverse or tumble?), it tries to do something between the motor and clutch and the belt just squeals very loudly and burns. Ideas? SW””
If you machine used the Upper One-Way Roller clutches bearing ring it may not be seated in the wash tub base properly. It is a very tricky fitment process to re-install it and the Clutch Pulley assembly correctly. Let me know what you find and we will go from there.
Some insight into normal operation of the machine you may be aware of this; In the wash/agitate cycle the Control Board signals the Motor Control board to power the Motor CW turning the Clutch Pulley CW driving the agitator shaft which drives the transmission to rotate the tumblers only.
In a Spin Only cycle or the Spin Cycle of a Wash Cycle the Control Board signals the Motor Control board to power the Motor CCW turning the Clutch Pulley CCW. The One-Way Roller clutches lock up solid driving the Spinner assembly CCW spinning the wash basket CCW. When the One-Way Roller clutches do not lock up rock solid and slip you get tumbler movement as the wash basket begins to spin up. This causes the wash basket load to go off balance and if the TDS is working properly it’s signal input to the Control Board exceeds design limits of Outer Tub movement and the Control Board fails the Spin Cycle wit a dC or uC unbalance error or in your case an unbalance statement to the LCD display.
Also during the initial water fill cycle of the wash cycle the Control Board will signal the Motor Control Board to power the wash basket CCW slow RPM. I believe the Maytag design team did this to wet the wash basket load on initial water fill…..Rich 5a647fe.jpg
Upper One-Way Roller clutches bearing ring

Feb 01, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Ue error code on my LG WASHER


Hi there
hope this helps you .
UE - Unbalance switch error Unbalanced load is sensed three times during a spin operation. Open lid. Rebalance laundry load and close lid.
· Check wiring harness
· Check unbalance switch
· Check circuit board thank your for writing to fix ya.
Best regards Rich

Dec 08, 2009 | LG WD-16115FD Front Load Washer

1 Answer

Maytag neptune fav9800aww has error for unbalance circuit always open or out of range


I had the same issue with FAV9800AWW, the Quick Spin Test showed "Machine cannot spin because the unbalance circuit is always open or out of range." Removed the Tub Displacement Sensor, disconnected the wire harness to the sensor, and found corrosion between the contacts, especially on the 12V DC pin. When I cleaned it with isopropyl alcohol and soft brush, discovered that the trace had corroded away, and so the board was not receiving the 12V DC input. Also had checked on the pins of the blue/white (signal) and pink (gnd), and was always negligible millivolt reading. The part number is Whirlpool 12002194. Ordered it from Appliance Parts Pros after reading various reviews. I found it cheaper other places, but those places got too many poor reviews for my taste.

http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5169373&diagram_id=28406005#d28406005

Oct 17, 2009 | Maytag Neptune FAV9800AW Top Load Washer

1 Answer

Maytag fav9800aww washer has trouble code stating unbalance circuit is open or out of range washer completes the spin cycle as long as the machine has nothing in it with any kind of load it starts to spin...


If it’s a FAV6800AW or FAV8900AW and you want to DIY a fix take a look at this post and see if you or someone you know has some very basic mechanical skills and can do a clutch replacement or roller clutch bearing re-lube. The dc/UC unbalance errors are a very common failure issue with the FAV6800AW/FAV9800AW clutch.

I have put together a step by step process to perform a clutch replacement process, this repair will get your $1000 machine back in service with a $50 dollar clutch replacement. Worse case you can give the repair person some facts and maybe control cost and speed to repair. I believe you will find you will pay $300 - $400 to have it repaired.

If you pay more than $50 dollars for the clutch you are throwing money away. Clothes Washer Clutch - 25001169

You can try this test just to rule out the TDS as the failure point almost all the time dc/UC unbalance errors are related to clutch issues with this machine model.
Tub Displacement Sensor Diagnostics check.
It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.
Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Press the Super Wash key display reads “in”…something like that.

Press Delicates the Display will show “UC” (Unbalance Closed).

Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

Press Hand Wash.

Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you get these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. I would remove the clutch for inspection and re-lube. There is a more technical troubleshooting method to check Tub Displacement Sensor in the Troubleshooting guide and Service manual.

We can turn on the drain pump in Service Mode to pump out excess water, let me know if you need help with that. The link I have in this post will send you to the Service Manual on this site in PDF format .

I believe a lot of folks toss this $1K machine when a $50 dollar clutch replacement or an even cheaper a Oneway roller clutch bearing clean up (if the bearings are rust free) will get the machine back in service.
Post back if you decide to DIY the fix and need help.

Good luck… Rich

Aug 09, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Washing machine problem


"dE"
- Lid open error Lid is open during wash cycle. Close lid.
· Check wiring harness
· Check lid switch
· Check unbalance switch
· Check circuit board "OE"
- Water overflow error Water supply does not stop after sensing an overflow condition. Turn off household water supply to washer and unplug power cord.
· Check wiring harness
· Check water inlet valve
· Check pressure sensor switch
· Check circuit board

Apr 30, 2009 | Washing Machines

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