Question about Lexmark X3550 All-In-One Printer

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Won't scan When I try to scan in order to save to computer a message comes up giving me three options and tells me to close imaging. I close it and nothing happens. Wen I try to check printer status and maintenance it tells me the program is missing. I went to Lexmarks site but i am directed from there to a site that does not exist anymore

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Is it telling you that the Lexmark Imaging Studio has to close? In that case, that app is crashing. It's responsible for receiving the scan, so if it's closed you won't be able to scan until you reboot. However, as barrie_b said, if the status and maintenance program has gone missing, you should uninstall and reinstall the driver and software.

Here are detailed steps for downloading the latest driver from Lexmark:

  1. Go to the Lexmark Find Drivers/Product Selector page.
  2. Enter Lexmark X3550 under "Search by Model", and click the Search button.
  3. Select your OS from the dropdown (XP, Vista etc.).
  4. Click Download Now.
  5. If you're asked to Save or Run, choose to Run (it keeps you from having to go find the file and double-click it later).
This driver is probably more up to date than the one on your CD (depending on when you bought the printer).

Posted on Aug 07, 2008

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1. From CONTROL PANEL choose ADD REMOVE PROGRAMS
2. Uninstal ALL Lexmark stuff.
3. Reboot
4. Download latest software from lexmark.com for your scanner.
5. Install ONLY the latest driver (not from your CD)
6. Reboot.
7. Good luck!

Posted on Aug 04, 2008

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Scan error try scan from computer or see documentation Press ok!!!


There are two ways to make your printer scan.

You can tell it to scan by pressing the keys on the front of the printer

OR

You can tell it to scan by using the software that came with your printer that is installed in your computer.

Your error message is saying that you are trying to scan by pressing the button on your printer and you have not set up this option yet. It is saying to check your documentation for instructions on how to set up this option if you wish to use it or try scanning using the software in your computer instead.

Go ahead and press "ok", if you have not done so already to clear the print que.

Then what I need to know from you is which option above do you want to use to initiate a scan from your printer?

In order to scan using the keys on your printer, you need to have an application (software) installed on your computer that it can recognize and send the image to. The printer will send the image to just about any graphics or photo editing software and others like Microsoft Word, or the photosmart software that came on your driver disk.

Make sure you have one or more of the above software titles installed on your computer, then press the "scan" button on the printer. The first time you set it up, you will see a message that says something similar to "gathering applications list" please wait. That means that your printer is connecting to your computer and checking for software that it recognizes and will scan to. Once a program is located it will then ask you where you want to send the image to and give you a list of acceptable applications it found installed. You use the up and down arrow keys on the printers keyboard to scroll the list until you see the one you wish to use then press the "ok" or "enter" key. Then just follow the prompts on your printers display and it will scan and send the image to your computer screen.

Using the keys on the printer is tougher to learn then scanning through the software on your pc.

If you want to try scanning by using the software, follow these instructions below:

Install the software that came with your printer on the driver installation disk. If you don't have the software or disk you can download a copy of the program from HP's website (http://www.hp.com). Look for downloads and then enter your printer make and model and follow the instructions to download and install on your pc.

Once the software is installed, turn on your printer and insert the document or photo you want to scan. Then open the program on your pc and click on the "scan" option (choose scan document, or scan picture or scan mixed ect.).

The pc will send the scan command to your printer, it will warm up and then send a copy of the image to your computer screen and ask if it is acceptable. If it is, choose "accept" and it will save a copy of the image file on your computer and stop. Double click on the image to open it for editing ect. Once you are happy with the finished product, click on "file" and then choose "save as" and pick a place that you will remember for easy locating then name the image and close it.

If you have any questions or encounter problems with the instructions above, just come back to this question and send me your concers through the "comment" section and I will help you solve this.



Click on the "Scan" option

Nov 08, 2010 | HP PhotoSmart C4480 All-in-One Printer ...

1 Answer

When trying to scan a photo from the c7280 to the computer the printer displays the following error message No Scan Options : refer to documentation and troubleshoot. This is not covered in my printer...


That's because it's not a printer problem. The scan options are in your computer in the scanning software for your machine. Before you can scan you need to be connected to your computer with scan software running to tell it how to scan, what you're scanning, and where to send and save the image you scan.

Apr 20, 2010 | HP Photosmart C7280 Laser Printer

1 Answer

Scanner stopped functioning


r u already try reinstall your driver?if not, try it 1st and see the result..i'm afraid the driver is damages....try to download from canon support website in order to get the updated one...hopes it will help ; )

May 26, 2009 | Canon PIXMA MX850 multifunction InkJet...

1 Answer

Scan will not work


Step one: Make sure that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon (c01387841.gif ) normally appears in the Notification area at the lower-right corner of the computer screen. The monitor is ready when a check mark appears on the icon after you start the computer. If the Digital Imaging Monitor is in the system tray, skip to 'Step two: Populate the Destination List.' If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig , and then click OK .
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software. Click here to go to Step three: Uninstall and reinstall the software .
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply , and then click Close .
  7. Click Restart to restart the computer.
Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to fill out the destination list.
  1. Open HP Solution Center with one of the following methods.
    • On the Windows desktop, double-click the HP Solution Center icon (c01425508.gif ).
    • On the taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab. NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after you turn on the printer or computer.
  6. Click each program to include on the Scan To list.
  7. Click the Add arrow.
  8. Click OK .
  9. Scan a document using the Scan To button on the front panel.
    • If the scan fails, try to scan using the HP Solution Center Scan button.
    • If the scan still fails, continue to 'Step three: Uninstall and reinstall the software.'
Step three: Uninstall and reinstall the software Uninstall the software
  1. Unplug the USB cable connecting the product to the computer. CAUTION: Do not reconnect the USB cable until the on-screen instructions prompt you when you reinstall.
  2. Click Start , click Control Panel , and then double-click Add or Remove Programs .
  3. In the list of installed programs, click the HP product, and then click Remove .
  4. Follow the on-screen instructions to complete the software removal. NOTE: If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.
Reinstall the software
  1. Turn the product on.
  2. Open a new window to browse to the Select Software and Drivers page:
    1. Right-click this link, Select Software and Drivers , and then click Open in New Window .
    2. If prompted, type your product number. You might also need to click it in a list of similar products.
    3. Click your operating system. (If you do not know, click Start, right-click My Computer on the menu, and then click Properties .) The Select Software and Drivers page opens.
  3. Click the Full Feature Software and Drivers option.
  4. Click Download only . This option allows you to install the software at any time after the download completes.
  5. Click Save , and then browse to the location on your computer where you want to save the file.
  6. Click Save . The software downloads to your computer.
  7. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe
  8. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
  9. When the Install Wizard starts, follow the on-screen instructions to install the software. Important : If you choose a Custom type of installation (available for some products), make sure to install HP Imaging Device Functions so that you can scan from the printer. The Recommended installation type installs this feature automatically.
  10. After successful installation, scan a document

May 08, 2009 | HP Photosmart 3110 All-In-One InkJet...

1 Answer

HP C6280 won't let me scan to the computer. Only options are "Scan & Reprint" or "Scan to Memory Card". I just want to save image directly on my computer but it doesn't let me. I've uninstalled and...


ergo your problem!!
You must have scanning software installed on your PC in order for the 2 devices to communicate. It should have come bundled on the CD you got with the printer. I believe the HP software is called HPDirector.
Please find on your PC or install from your CD & that will enable you to scan to your PC.
It may already be installed. You will need to run the software to enable communications between the 2 devices.

Thanks for using FixYa - a FixYa rating is appreciated!!

Feb 20, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

How do i save the image once i have scanned it on CanoScan LiDe25


it may be that you have to close the program - i had a similar problem at first but found it stores them all until the program is closed, then a window pops up with little thumbnails of all my scans (meaning you can continue to scan new images without apparently having saved them to the harddrive). This new window allows the user to untic whichever scans are not desired... there is a svae button at the bottom, and the svaed scans will be found in the Pictures folder in a sub-a folder with that days date as the name.

Jan 26, 2009 | Canon CanoScan LiDE 25 Flatbed Scanner

1 Answer

Can't email scanned files.


hell csnevels you will need to uninstall the program and then reinstall the cd that came with the machine, if not you could download the cd from brother.com brother tech

Jan 17, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

My new hp officejet pro L7590 printer tells me that "no scan options" are available. I bought this as a all-in-one printer. help, I need to scan


Hi Kate,

This error occurs if HP drive services are not functioning properly, so try my solution

Solution

Follow these steps in the order presented to resolve the issue.

Step one: Verify that the Digital Imaging Monitor is ready

The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete.

If the Digital Imaging Monitor is in the system tray, proceed to Step two.

If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
Windows 98, Me, and XP

1.Click Start , and then click Run .
2.In the Open text box, type msconfig .
3.Click OK .
4.In the System Configuration Utility window, click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Windows Vista

1.Click Start .
2.In the Start Search text box, type msconfig and press Enter .
3.On the User Account Control window, click Continue . The System Configuration Utility window displays.
4.Click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Step two: Populate the destination list

1.The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
2.Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
3.On the Windows desktop, double-click the HP Solution Center icon.
4.On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
5.If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
6.Click Settings .
7.Click Scan Settings and Preferences .
8.Click Scan to... Setup .
9.Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.

10.If the Front Panel Destination List is empty, continue with this procedure.
11.If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
12.Click each program to include on the Scan To list.
13.Click the Add arrow.
14.Click OK .
15.Scan a document using the Scan To button on the front panel.
16.If the scan fails, try to scan using the HP Solution Center Scan button.
17.If the scan still fails, proceed to Step three to uninstall and reinstall the software.

Step three: Uninstall and reinstall the software

1.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
2.If the software installer does not automatically start, complete the following steps.
3.Click Start , and then click Run .
4.In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
5.Click OK .
6.On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
7.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
8.If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
9.Follow the onscreen instructions until the printer software is completely installed.
10.After successful installation, scan a document.

Step four: Service the product

If you have completed all the steps listed above and are still experiencing a problem, service the product.


Thanks
Riz

Jan 13, 2009 | HP Officejet Pro L7590 All-in-One InkJet...

10 Answers

No scan options say refer to device documention to trouble shoot


Check whether the Digital Imaging Monitor is running .

If yes, good.

Now, please open HP Solution Center and setup the destination list .

Double click >> HP Solution Center >> settings >> scan settings and preferences >> scan to .. setup >>
Add all the entries from " available scan destinations " to "front panel destination list " >> click >> ok .
Now, try to scan from the front panel of the All-in-One .

Dec 06, 2007 | HP Officejet 5610 All-In-One InkJet...

4 Answers

Cardridge problem for my 5610v


try with another cartridge, maybe you have a faulty one.

try cleaning the connectors on both printer and ink cartridge.

Nov 21, 2007 | HP Officejet 5610 All-In-One InkJet...

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