Question about Euro-Pro NV31 Infinity Vacuum

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I sucked up a sock and there was a burning smell. I immediately turned off the power, the sock was wrapped around the roller, got it off and let the vacuum cool. Now it no longer powers on. Is it dead or fixable?? Ann Marie Smith

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The smelling could be the belt. Unplug the unit and turn it over, see if you can see the belt. Turn the roller to see if there is any wear on the belt. If the belt looks good, that is not good. If it does not turn on, there is no fuse or breaker to that unit. The repairs will be more after shipping and handling then it would be to buy a new one. Wish we had better news. If the belt is damaged, try replacing that.

Posted on Mar 26, 2011

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Roller not spinning


Possible belt broken. If you smell an odor like burning rubber it could be the belt that turns the roller if not the belt could be broken already.Possible string or something else wrapped around roller. If you have animals in home they shed and the hair or fur gets wrapped around roller and it will stop the roller.

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Hi leanneaj...
Your problem is caused by hair,strings,etc getting around the beater bar at the ends of the roller where the bearings are and causes it to sease up.
The smell you smelled was rubber burning, the rubber belt that operates the roller brush has burned into...broken.
You will have to remove your roller brush and clean, and oil and then reinstall it with a new belt
Please take time to rate me

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When your first belt burnt, the burnt plastics goes into the roller ends and then it dries off causing your roller to not turn or put more pressure on your belt. Until you clean that you will continue burning your belts soon after you put them in. You need to add a little bit of WD40 or any other type of lubricant after you remove the tar from the roller.

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Every so often I get a smell of burning from my g4 Kirby vacuum. I noticed it's when I'm vacuuming a fairly new rug on this house I clean. Should I be concerned?


If it is a smell of burning rubber - most likely your vacuum belt is overdue for replacement.

At this point - remove the brush roller, remove the old belt, clean off your brush roller and remove any string or hair that may be bound up around it (usually around where the belt goes or on the sides), and put on a new belt. Your Kirby should act good as new if your bag is replaced at the same time.

If the brush roller has too much string and hair wrapped around it, many times the brush roller will not spin as fast as the belt is driving it and you will get that burning smell.

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Dyson absolute 17 animal smells like its burning when turned on also has terrible noise...nothing wrong with belt already checked it..so what's going on


I had the same problem with my DC15. With the brushes going it smelled like burning hair (bad). I had cleaned the brushes many times and it didn't seem to help. I even took it into a Dyson authorized repair shop and they couldn't find anything wrong with it. As a last resort I called Dyson 866-693-9766 1-866-My-Dyson. I was on hold for about 15 minutes before getting a live person. He had my problem diagnosed in literally 1 minute. I had hair wrapped around the spindle, inside the brush/roller mechanism. He walked me through taking apart the brush mechanism (super simple only using a quarter). There was a TON of hair crammed around the spindles and inside the brushes. All wrapped very tightly. I hung up with him to do the cleaning. It took some time and I had to use tweezers to get inside the rollers/brushes. But I got it all, put it back together (which was really easy) and tested it out. No burning hair smell at all. FIXED!

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1 Answer

Burning rubber smell when turned on. checked the belt-is ok.


Take the bottom off as if to change the belt and remove the brush assembly from the VAC. Take the ends off the roller and clean out the string and hair and whatever is wrapped around the end bushings and reinstall. Should free-up the roller Brush and stop the resistance on the belt to motor shaft. Or your belt is streched out and should be replaced, they don't always have to Break to be bad.

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As mention


a little always make sure your filters are clean.but the biggest problem will be with the belt and the brush roller.if it smells like wires burning then its probably the motor .reach up under the front where the roller is but unplug first and see if you can turn the roller by hand.if it turns real freely then the belt is bad.there should be a little drag o the roller when you turn it. i would take the bottom open depending on what kind of vacuum you have and take the brush roller out and clean it real good.holding the brrush try turning the ends and see if they turn easy,if not there is probably carpet strands or hear wrapped around it in the inside of the ends,if you can't turn the roller you need to buy a new roller.if its just the belt replace the belt but before you do clean the motor shaft usually when a belt goes bad there is burnt rubber still on the shaft ,if you don't clean the shaft your new belt will not last long

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I had the same problem with my vacuum. I called in for technical service and was told to push the "reset button". It turns out that there is a small red button right next to the dirt indicator light. I pushed the button, plugged the vacuum back in and started it up and it worked like a charm! :) Hope this helps!

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