Question about HP Photosmart 3310 Printer

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I have a HP photosmart 3310. I'm getting the error:Oxc18a0101 message. I've tried a couple of suggested solutions ut neither has worked. Help!

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Hi,

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone

Try this and it works

Regards,
Ron

Posted on Mar 26, 2011

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1 Answer

I have a HP Photosmart printer and keep geting an error message :Oxc18a0101. I've tried 2 suggested solutions already and it did not work. Help




To cure it:

Hit * and # at the same time on your printer
Enter code: 123
Hit Right Arrow
Go to System Configuration
Hit OK
OK again
and OK a third time
Unplug power from printer
Unplug power from wall
Wait 2 minutes
Replug the printer
It should boot fine and be able to print again.

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From HP the rep said its due to air bubbles getting into the cartridge.
To cure it:
Hit * and # at the same time on your printer
Enter code: 123
Hit Right Arrow
Go to System Configuration
Hit OK
OK again
and OK a third time
Unplug power from printer
Unplug power from wall
Wait 2 minutes
Replug the printer
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I Hope this will steps will fix your problem.

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But with some fiddling, problem now resolved. Here's what I did:

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Found this link that tells you how to reset the printer.

http://www.fixyourownprinter.com/forums/printer/39471

Excerpt on resetting the printer from the post linked to above:
These are from the link above:
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Try the following reset:

Hold the OK and the Help button at the same time. While holding them down, plugthe power in. Continue to hold both buttons until the unit shut off.
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Alternatively follow instructions on this document from HP.

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