Question about HP PSC 1401 All-In-One Printer

1 Answer

Check paper light is blinking. No paper jam exists, have cleaned rollers but printer will not grab paper. Have tried replacing with fresh paper but no result. Will not print test page, gives same error.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 30 Answers

Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:
1) Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
2) Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you.
NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems.
3) From the rear access door opening, gently pull the jammed paper free.
4) Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
5) Reattach the rear access door by inserting the two pins on the right of the door into the holes for them and then pressing in gently but firmly on the left side.
6) Reconnect the power cord to the unit and turn the unit on.
7) if it does not work ... clean the rollers from the rear door of the printer
8) try different wall outlets..
9) then do a power drain by unplugging the power chord from the back of the printer. press and hold the power button for 30 sec and then replug the power chord.
10)if issue does not get resolved service the product

Posted on Mar 27, 2011

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Jam in duplex area


Its is trick..If its more then two pages print, printer grabs second page even first page in duplex unit., here its confusion. Check with simplex single print, see any paper mismatch error? or printer throwing paper in output bin after successful print?. No.. check fuser out sensor or paper out roller.
Print only two pages matter in duplex, check where paper struck? if paper our roller not grabbing paper back properly in time (slipping while grabbing back) gets jam error.
Always ensure that select proper paper size in printer.Other than this it may major issue, need technical knowledge..& possibilities are less to judge the exact problem..
Keep update us to resolve the issue.

Aug 22, 2014 | HP Color LaserJet Professional CP5225dn...

1 Answer

Why does my printer grab several pages of paper at once instead of one?


The printer when it was cleaned for paper jam might have damaged paper rollers which picks the paper as the gap is increased due to paper pull.You can replace rollers then problem will be solved .

Jul 20, 2014 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Errors with my Printer/scaner


Jessica:

This could be one of a few things... First, Windows 8 is a completely different animal from Windows XP! Try reloading your printer driver in Windows 8. If this doesn\'t work, you need to clean the paper pickup rollers at the front of the printer (where the paper first feeds into the machine. I use a Q-tip moistened (not sopping wet) with rubbing alcohol... gently scrub the whole pickup roller and then the feed roller next to it. Check carefully (with a flashlight) for any shards of paper that might be blocking the paper path. There is also a sensor flag (small finger of plastic) sticking up that the paper must hit to let the printer know that the paper is feeding through. If you do not see the sensor flag, it is either jammed or has been broken off when a piece of paper was pulled backward out of the paper feed area. First reload the printer driver, and try to print. If it doesn\'t print, check and clean the rollers and look for the sensor flag.

May 31, 2014 | HP 1050 Plain Paper Inkjet Fax

1 Answer

Asked me a paper was jam


Hi,
You didnt wrote where it is the paper jam.
Here are few common jams:
  1. if the paper jams in fuser unit, do/check next:clean the paper delivery rollers ( when you open left door its two roller on axis beneath the drum ), check the sensor flapper beneath the drum unit if its worn out you need to replace it, does the paper comes out like bent in the roll? open fresh pack of the paper and try again it could be moisture fault.
  2. the paper stucks in pickup section, clean the paper pickup, feed and separation roller, to do that remove paper drawer and you will be able to see the rollers on left inner side.Open the lower leftside door and check the paper senzor in the middle.You can apply some wd40 on spring of flapper or on left side bushing.
  3. dadf jam, check for any paper leftovers and clean the paper pickup and feed rollers
Hope that helps!

Sep 07, 2010 | Canon iR 2016i Black and White Copier

3 Answers

Hp laserjet 1320 paper jams constantly. not even one page prints. what could be the problem?


could actually be the paper your using. make sure your using at the very least multipurpose paper or laser paper. check to make sure your settings for paper is also set to regular paper and not cardstock or special paper or anything else

Jul 30, 2009 | HP LaserJet 1320 Printer

1 Answer

Not grabbing paper


Try cleaning the rollers again and fan the paper. When you clean the rollers, use alcohol and a lint free cloth. Don't put too many sheets in the feed tray.

Feb 04, 2009 | Canon PIXMA MP170 All-In-One InkJet...

3 Answers

Paper jam


Make sure you don't have too much paper inserted, make sure its a little loose, if you push it too thighly it wont come out correctly.

Let me get you instructions for clearing that jam in a moment.

Oct 28, 2008 | HP LaserJet 1200 Printer

2 Answers

PAPER JAM


Rotate tires. Pull out paper tray. Pull down on red low paper indicator at left bottom. Two rollers come down on axel near center. I pulled off the rubber tire like roller, then twisted the roller inside out and reinstalled it with the fresh side out.
If tires dry out again will probably buy new ones from ebay.

Jun 26, 2008 | Lexmark E232 Laser Printer

1 Answer

Paper feed problem, then error


SEPARATION ROLLER MAY NOT INGAGE CAUSING THE PAPER NOT TO FEED TO THE FEED ROLLERS THE PAPER DOES NT ADVANCETO THE REGISTION ROLLER THAT SET THE PAPER FO COPY CHECK TO SEE IF THEY ARE CLEAN OR WORN

Dec 07, 2007 | Konica Minolta magicolor 2400 Laser...

1 Answer

Paper jam


There are several things that can cause a paper jam error, even though there is no paper stuck. The most common is that the paper pickup rollers are worn or dirty, and can't grab paper. Even though there is no paper jammed in the machine, it will show the error message. The solution is to clean the roller with alcohol and a lint-free cloth (don't use paper towels). If the roller is very worn, you will need to replace it.

Feb 04, 2007 | Canon Image Runner 1630 Copier Copier

Not finding what you are looking for?
HP PSC 1401 All-In-One Printer Logo

142 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...