A simple wuestion first...You did remove the protective film off the cartridge contacts? Take the cartridge back out and have a look in the slot- does everything seem to be in order- no bent wire holders or snything and when you reinstall it does it fit snug? If every thing seems okay, Turn the printer off and unplug it for several minutes. plug it back in and turn it on
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Icantgetprinterto do anything
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