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Everytime I fax i get a communication error 346 and have had phone line checked and hp techs are useless what else could cause this

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  • dixielee Mar 26, 2011

    i didnt understand one thing that was posted useless

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Posted on Mar 26, 2011

  • this is a scam website Mar 26, 2011

    I have given you the best possible solution to this problem sorry you dont understand

  • dixielee Mar 26, 2011

    you talk i words i dont understand why cant you explain to someone who doesnt understand techi language

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1 Answer

Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

Error 346


There are a few causes for the errors you are getting...

The remote machine has failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area are old or if noise is present (static on the phone line). Other reasons could be power outages and other power-related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

And here's a few things to try...


*Reattempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
*Disable the ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.
*Try sending at a lower transmission speed.

Dec 13, 2011 | HP 920 Plain Paper Fax

1 Answer

HP Officejet 4500 three in one has error 346 and cant fax out. It dials the number correctly but as the fax begins to connect, the number changes to a plus sigh in front of it and puts a dot in between...


Error 346 means the connection was interrupted. Try a different phone cord or jack. If you have a voicemail service that 'pulses' the dial tone when you pick up (to let you know you have messages), it can cause that error too; try clearing the messages.

Adding the +1 is normal when dialing with the area code (using a 10-digit number). If you weren't using the area code, try it.

Otherwise, as a last resort, you can try resetting the fax back to factory default:
-turn off and unplug.
-Hold the # and 3 keys down while plugging in the power cord. If that doesn't work, try # and 4.

Good luck!

Mar 24, 2011 | HP Office Equipment & Supplies

2 Answers

Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there


    1. On the product control panel, press the setup button (c01661990.gif ).
    2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , and then press the OK button (c01335940.jpg ).
    3. Use the right arrow key (c01661991.jpg ) to select ECM , and then press the OKbutton (c01335940.jpg ).
    4. Use the right arrow key (c01661991.jpg ) to select Off , and then press the OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Oct 24, 2010 | HP Officejet 6500 Wireless All-in-One...

          1 Answer

          Cannot fax to one number


          PROBLEM IS NOT YOUR FAX 99%CHANCE IT IS THE PHONE LINE CONNECTION WHEN YOU DIALTHE SIGNAL IS GOING TO VARIOUS LOCATIONS LOOKING FOE FREE SPACE TO SEND TO RECEIVING FAX.BEFOR RESENDING TRY CALLING FROM PHONELAND LINE.COMMUNICATION ERRORS ARE THE BIGGEST FAX PROBLEMS IF THEY CANT COMMUNICATE 95%ERROR FREE THEY WILL DISCONNECT STATIC ON LINE IS THE CAUSE

          May 19, 2010 | HP 1040 Plain Paper Inkjet Fax

          1 Answer

          When machine was moved from one line to another it now gives a "handset" error message in the window constantly after you try to dial in a number and use the fax machine; the communications tech. says it...


          Your fax tech is correct. There is another device on your fax line such as a credit card machine, a postage meter, computer, etc.

          You should have a dedicted analog phone line for your fax machine.

          Oct 12, 2009 | Ricoh Aficio 1515F Plain Paper Laser Fax

          2 Answers

          Error 345 a communication error occured when ending a Fax .what is this and why does it happen?


          I changed the fax resolution from "fine" to "standard" using the button on the keyboard.
          After this, the page who was not faxable have been transmitted without problem.
          Paolo

          Mar 30, 2009 | HP OfficeJet 6110 All-In-One InkJet...

          1 Answer

          FAX errors 345 346 and 350


          HP.com has a web page for your product with all of the fax error codes listed and how to interpret them:

          Fax Error Codes

          Once the page opens, you'll have to scroll down until you find your error codes in the list. The codes in that section of the page don't seem to line up well. All of the codes have to do with the quality of service on the phone line. If the people you're faxing to are receiving all of their faxes except from you, I'd suspect your phone line may have a problem. Here's what I got from the list:

          The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
          OR
          The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
          OR
          The remote user has pressed the Stop key while the reception was in progress.
          OR
          Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

          Check with your phone company to see if their are any problems on your line. It looks like anything that even momentarily interrupts your phone connection will cause these errors. Good luck.

          Nov 04, 2008 | HP OfficeJet 6110 All-In-One InkJet...

          3 Answers

          Fax Error Codes


          ERROR 346 The remote machine has failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area are old or if noise is present (static on the phone line). Other reasons could be power outages and other power-related problems.

          Sep 11, 2007 | HP Officejet 7210 All-In-One InkJet...

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