Question about Kenmore HE2 Plus Front Load Washer
F21 error means that the drain time has exceeded 8 minutes; this will turn off the water valves. Press PAUSE/CANCEL two times to clear the display. If errors still remains then please check the drain hose and make sure it is not plugged or kinked. Disassemble the washer by removing the back from the washer and check the electrical connections at the pump and make sure the pump is draining. Also inspect the pump filter for foreign objects. Before disassembling remember to turn off the power and disconnect the washer. If it still doesn't help then there is an issue with the pump and you'll need to replace it.
Hope this helps... Please post back if you need more information. Daniel
Posted on Mar 26, 2011
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Posted on Jan 02, 2017
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Hello terilym - From what you have described it sounds like you possibly have foreign objects such as coins or safety pins in the tub or pump. I suggest unplugging the washer and carefully check the tub and to verify that the drum is also not damaged. If noise continues after washer is restarted, objects may be in the actual pump. Contact a professional to accurately diagnose and repair the unit.
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