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I just refilled a Dell M4640 black inkjet cartridge. When I put in in the printer, I get the message on the computer that says it is "unsupported cartridge". It worked before but now nothing.

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I am getting the following error message: Black/photo cartridge missing


Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

Refilled ink catridges and printer still shows that the ink is low


If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Mar 04, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

The colour ink cartridge is not being identified. I have tried taking them out and putting them in again. I have powered it off and on but nothing is working. Any suggestions would be greatly appreciated


Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Jan 09, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 942 AIO printer won't recognise black cartridge:


I think you purchased a black cartridge with bad electronics. Basically your cartridge can't communicate with your printer and you should exchange it for a new one. There is no way to "fool" your printer into accepting refills with bad electronics. What you can do is when you get the message that you aren't using genuine cartridges and it won't be able to estimate ink levels is to check the box indicating to ignore the ink levels.

Nov 13, 2009 | Dell 942 All-In-One InkJet Printer

1 Answer

Color ink cartridge


Hello sir; Please do not use refill cartridge ! , one cartridge not right all cartridge don't work. change back the refill one.

Aug 02, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Refilled my Dell Ink Cartridge


yes, it's safe, and if you are dissatisfied with the cartridge, take it up with the cartridge re-filler...better yet, spend about $100 on a black & white laser printer (HP), and get 2000 pages per cartridge, and reduce cost per page by 20 times or more! And If you buy compatibles for this (which are more reliable) -save even more.

*please rate me

Mar 24, 2009 | Dell 948 All-In-One InkJet Printer

1 Answer

Dell 926 printer


Dell cartridge are quite expensive, and refilled and non original cartridge are often not accepted by Dell printer. If you use non original cartridge often you keep getting this message unless you replace both cartridges.
Be also careful also if you use refilled, sometimes refilled can leak all over the inside of your Dell printer right when ink is coming to the end.
In your case try replacing both cartriges at the time, this usually clears the error.
A suggestion: Dell small inkjets are sold at a price often inferior to the cartridge set price, and now you know why, ask the price for a new Lexmark, HP, Epson,Brother, Canon etc. next time you have to replace a cartridge set, it may be worth buying a new printer.
Apart small inkjet sector, Dell produces excellent laser printers, computers, laptops and more.

You can read more opinions on small dell inkjets here or using google.

Aug 18, 2008 | Office Equipment & Supplies

2 Answers

Dell 924 printer problem with black cartridge


Dell printers donnot seem to work on refilled cartridges. Do buy new cartridges to fix the issue

Apr 08, 2008 | Dell 924 All-in-One InkJet Printer

6 Answers

Incorrect colour cartridge error


Here is a possible solution to the dell printer BS when I bought replacement cartridge for the black I didn't want or need the color. When I attempted to replace it would say unsupported cartridge on the computer screen and right cartrige error or w/ever it said. who cares . It is a S C A M but if you only need black try this... Take a hammer and smash the printer NO DON"T ... Roofer joke. Seriously though just remove the color cartridge and snap it shut empty with the black " replacement cartridge " snapped in and your good to go in black and white. I bought my replacement cartridge at
( S T A P L E S ) no one has one better. good luck sorry if it doesnt work for you I'm only saying that it worked for me. P.S. Thank you and "DUDE I'M NOT GETTING A DELL"!!

Dec 18, 2006 | Dell 962 Photo All-In-One InkJet Printer

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