Question about HP Photosmart C6380 All-In-One InkJet Printer

1 Answer

I get ink system failure Oxc19a0023 on my HP c6380 all-in-one. I have removed the cartridges and cleaned the three points on the print head. I've unplugged and plugged back in. I still get the same error.

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 30 Answers

1) connect the printer directly to wall outlet..
2) try different wall outlet as well
3) try with a different set of ink cartridges...
if issue persists continue with the following ts steps.
4) Reset the printer
The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
a) Press the Power button ( ) to turn on the product.
b) With the product turned on , disconnect the power cord from the rear of the product.
c) Unplug the power cord from the wall outlet.
d) Wait at least 15 seconds.
e) Plug the power cord back into the wall outlet.
f) Reconnect the power cord to the rear of the product.
g) If the product does not turn on by itself, press the Power button ( ) to turn it on.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution
5) Remove, clean, and reinstall the printhead
If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.
Step one: Remove the printhead
a) Press the Power button to turn on the product.
b) Open the cartridge access door.
c) To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.
NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.
d) Lift the latch handle on the carriage until it stops
e) Lift the printhead straight up to remove it
Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
CAUTION: Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas
a) Gather the following cleaning materials:
Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
b) Lightly dampen a clean, lint-free cloth.
c) Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts
d) Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts
e) Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only
f) Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.
g) Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
h) Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
i) Dry the area with a clean, dry, lint-free cloth.
Step three: Reinstall the printhead
a) Raise the latch handle, and then reinsert the printhead
b) Carefully lower the latch handle before reinserting the cartridges.
NOTE: Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly
c) Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.
d) Close the cartridge access door.

6) Reset the product
Steps are given above
7) Replace the printhead
8) if it does not work Service the product...

Hope this works...

Posted on Mar 27, 2011


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Photo black ink runs out b4 black on HP Photosmart C6380 printer

The black ink cartridge is larger than the photo black cartridge and black is used in photos to make the darker colors. Black text takes much less ink per page.

Jul 17, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

HP C6380 error 0xc19a0023 Ink System Failure. how to reset the printer?

Consensus seems to be to clean the contacts on the print head. I have a customer who sees a similar error on a machine that takes the HP 920 cartridges (same design, slightly higher capacity) but his says a cartridge is "missing or damaged". You will want to remove all the ink cartridges and then lift the gray bar to the side of where the cartridges go. Now the assembly that the cartridges rest in will come out, this is the print head. Be careful as it is likely covered in ink on the bottom, but you will want to gently clean the electrical contacts on the print head and machine with a Q-tip lightly moistened with distilled water. When clean, dry thoroughly and carefully reinstall without letting ink touch any contacts. Be sure to lock the gray bar back in place and reinstall the ink cartridges. Hopefully that fixes it up. This seems like a common problem with these machines and is basically just a design flaw from HP. Below is another case with a similar problem:

Jun 11, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

HP Photosmart C5380 All-in-One. Ink system Failure. Oxc19a0023 My computer has Windows XP and IS is Internet Explorer.

The first step is to try resetting the printer. Turn the unit off, unplug the power cord and wait 30 seconds before reconnecting the power. Turn on the printer. If you still have the error message, you may need to clean the print head. has the details.
Remove all of the cartridges, lift the handle on the carriage until it stops. Lift the print head straight up. Once the print head is out, you need several lint-free cloths and distilled or bottled water. With a damp cloth, wipe the electrical contacts from bottom to top (do not go past the edge). Then wipe the edge between the ink nozzles and the electrical contacts - wipe away from the nozzles. Wipe the ramps on either side. Dry all three areas.

With a new damp cloth, wipe the contacts inside the printer from top to bottom until no ink remains on the contacts. Dry this area.

Reinstall the print head and lower the latch carefully. Reinstall the ink cartridges making sure that they snap into place.

Check if the error message repeats. If it does, try resetting the printer (power cord unplugging cycle). If you still get the error, the print head may need to be replaced. If a new print head is in and the error occurs, talk to HP support if the printer is under warranty. You'll have to decide if these last two steps are worthwhile if the printer is out of warranty.

I hope this helps.

Cindy Wells

Apr 24, 2010 | Office Equipment & Supplies

1 Answer

Even though all my print cartridges are full my hp c6380 printer prints out pictures that are not colored properly. It seems to print as if the cyan cartridge is empty but that is not the case. Any idea...

Open the "HP Toolbox" software (it was installed from the CD-ROM that came with the printer).

Run the "Print-Head-Cleaning" cycle -- some of the ink-jets are clogged, and thus no ink of that colour is being jetted onto the paper.

Jan 28, 2010 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

HP Photosmart C6380 - 0xc19a0023

This problem is impossible to troubleshoot by just typing in this little box. HP support has documentation on this problem for your model:

HP C6380 Ink System Failure

I hope this helps!

Dec 27, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Ink systerm failure for hp Photosmart C6380 Oxc19a0023 Printer ask me to restart,but after I did several times, it still showing Oxc19a0023 code on the screen.

The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. We have a step by step repair solution for this error posted on our web site at: click on the printer repair pages and follow the links to your printer series.

I hope this helps, If so pleae rate our solution.

Corporate Computer

Nov 21, 2009 | HP Photosmart C6380 All-In-One InkJet...

3 Answers

Oxc19a0023 INK System failure

Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say "Enter Special Key Combo"
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Press and release the right arrow button until the display says "System Configuration Menu". (on C8100 use Touch Screen)
Press and release the "OK" button.
Display should say "Support". Use the Right arrow Key to look for "Reset Menu".
Press and release the "OK" button.
Press the right arrow key to look for "Partial Reset", press 'OK'
The printer will go off and will power on by itself, else wait for 20 seconds and power on the printer to complete reset

reset process for c6380

Apr 09, 2009 | HP Photosmart C6380 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart C6380 All-In-One InkJet Printer Logo

974 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides