Question about Maxtor OneTouch II external hard drive 300GB 7,200 RPM - FireWire & USB (E04W300)

2 Answers

Computer does not recognize Maxtor OneTouch

My computer does not recognize my Maxtor OneTouch. This just happened about a week ago. Until then I was able to back up my programs....I do need help immediately as I am trying to back up my data on Quicken....
Also, it says that it is locked, how do I unlock it???????
Thanks,
Carol Woods

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  • georgejean Oct 15, 2008

    Hi everyone



    I just got the same problem a few days ago. The Ext drive is not recognized by the computer

  • Anonymous Dec 07, 2008

    My Maxtor Onetouch II is not available when I boot my Vista Laptop. If I power cycle the Drive, it appears, and is accessable. If I disconnect the usb cable w/o power cycling the drive, Vists acknoledes the disconnect, and acknoleges the reconnect, but drive is not visible/accessable w/o power cycle. This drive has worked fine with XP computers.

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For some reason my usb cable worked when my firewire cable did not

Posted on Nov 13, 2008

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I have the same problem, but havent found ay way around it.......i am also getteing pritty desperate here................the old one had this problem...cant fint it in device mannager, dos or anywhere else....no matter which computer i try, xp, vista no deifference...

Posted on Aug 24, 2008

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1 Answer

I have a Maxtor OneTouch 4 Plus 500GB external harddrive...I originally used it on a really old dell desktop computer but since then recieved an HP pavilion laptop...the laptop has windows vista. At one...


1.) Right click My Computer
2.) Click on Manage
3.) Click on Disk Management at the left side panel of Computer Management
4.) Right Click on the USB device in the Disk Management panel
5.) Click on Change Drive Letter
6.) Assign an Alphabet from E-Z to the USB device
7.) Click Ok

Go to My Computer and find the drive letter that you have assigned.

Hope it helps.

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Hay i am having Maxtor OneTouch 4 Mini (160GB).it does not detected by any computer except where its software is installed.plz ans immed


I've had this problem before (something similar) you'll need additional software from Maxtor.com so you're PC will recognize the new drive.

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Please Make sure you External Hard disk USB cable is working correctly. Your cable is probably having partial contact, so try another cable

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Sounds like you lost the drivers for your external. W/ out an online PC you cannot download them either. Do you have a friend that could do this on their PC? That is the only way.

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It is a bit boring and I do not know why it should be but for some reason your computer and new hard drive do not strike it off initially, just like other new-comer situations. Just keep on trying.
With your computer on, plug in external drive and switch on, it should then give a signal to your computer that a new device has been added. This provided that you are running ';Windows millennium, xp later DOS.
It seems to me that The Maxtor Being a "removable device" needs to be unplugged and plugged in again whenever you restart your computer, Perhaps this is what is happening, However as in my case I continued to do this until until the my computer got to rely on the new hard drive so much it could not run without it.
Good luck
Goffa

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sounds like the USb Port is burned out, might as well chuck it

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Light turns on but My Computer does not recognize the drive


The problem is just with EXTERNAL.
Hdd is fine...Just change the external or buy new

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