Question about Maxtor OneTouch II external hard drive 300GB 7,200 RPM - FireWire & USB (E04W300)

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Computer does not recognize Maxtor OneTouch

My computer does not recognize my Maxtor OneTouch. This just happened about a week ago. Until then I was able to back up my programs....I do need help immediately as I am trying to back up my data on Quicken....
Also, it says that it is locked, how do I unlock it???????
Thanks,
Carol Woods

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  • georgejean Oct 15, 2008

    Hi everyone



    I just got the same problem a few days ago. The Ext drive is not recognized by the computer

  • Anonymous Dec 07, 2008

    My Maxtor Onetouch II is not available when I boot my Vista Laptop. If I power cycle the Drive, it appears, and is accessable. If I disconnect the usb cable w/o power cycling the drive, Vists acknoledes the disconnect, and acknoleges the reconnect, but drive is not visible/accessable w/o power cycle. This drive has worked fine with XP computers.

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For some reason my usb cable worked when my firewire cable did not

Posted on Nov 13, 2008

I have the same problem, but havent found ay way around it.......i am also getteing pritty desperate here................the old one had this problem...cant fint it in device mannager, dos or anywhere else....no matter which computer i try, xp, vista no deifference...

Posted on Aug 24, 2008

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1 Answer

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could be several issues to cause this fault, make sure your usb port is usb 2.0, replace the usb cable, take the unit apart and look for loose conections, try the drive in another caddy, or try another drive in the maxtor caddy. You will probably be able to remove the drive from the caddy and connect it into your computer if you have a tower and the correct connections.

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Sounds like you do not have the drivers for Vista. Try downloading the latest software for the Mini from the site below. Unistall the old software from your machine, reboot and install the new. It should work now. I once had a similar problem and also had to reformat the Mini also.


http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=ot4-downloads&vgnextoid=0ed72c9e46914110VgnVCM100000f5ee0a0aRCRD

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It is a bit boring and I do not know why it should be but for some reason your computer and new hard drive do not strike it off initially, just like other new-comer situations. Just keep on trying.
With your computer on, plug in external drive and switch on, it should then give a signal to your computer that a new device has been added. This provided that you are running ';Windows millennium, xp later DOS.
It seems to me that The Maxtor Being a "removable device" needs to be unplugged and plugged in again whenever you restart your computer, Perhaps this is what is happening, However as in my case I continued to do this until until the my computer got to rely on the new hard drive so much it could not run without it.
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The problem is just with EXTERNAL.
Hdd is fine...Just change the external or buy new

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