Question about HP Photosmart C5280 InkJet Printer

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I have an error message on the screen 'Print cartridge Refer to printer documentation' The printer wont let me do anything even if I turn it off and back on again. please can you help Lauren

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Hi,

Have you installed new cartridges ?

Remove all the cartridges out
Clean the electrical contacts on the cartridges ( the golden contacts ) with a lint free cloth
If possible, clean the contacts inside the printer cartridges slot ( with cue tip or ear bud )
Reinstall the cartridges,

Let me know if this fix the issue. If it does not, mention the date on each cartridge when you reply.

Regards,
Ron

Posted on Mar 26, 2011

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Hi,

Find this in the web

http://h10025.www1.hp.com/ewfrf/wc/document?cc=hk&docname=c00489814&dlc=en&lc=en&jumpid=reg_R1002_HKEN

Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.

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