Question about TallyGenicom 6312 Matrix Printer

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I've TallyGenicom 6312 It was printing and suddenly stopped and display the following error: Fault: Coil 26 and doesn't print anymore. Please help!

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This error is is indicating the printer detects a problem with one of the coils which make up the hammer bank.
You can try checking for any obstructions in the printer, in particular check the ribbon shield is no bent or out of place and may short out any coils.

Further then this to identify the problem may involve disassembling the printer. Ensure the hammer bank alignment is not messed up or you will need to replace this!

Check the cables from the hammer bank to the logic board for any damage, check the cable makes good contact.

Further than this you may be able to test each of the coils with a multi meter to see if there is a fault with a coil, if there is it is likely the hammer bank will need to be replaced as it is not passable to service this in the field.

Posted on Mar 30, 2011


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Printer stops printing while data still in buffer

I would suggest the porblem may be associated with Bi-Directional Communication.

Bi-Directional Communication can be turned off on the 6312 in the following way;

o Set the printer to Offline.

o Press the Enter and LF keys together for approx 3 - 4 seconds. The alarm will sound. (Tech Access On)

o Press the Mode key: display will show Offline Normal.

o Press any Arrow key until display shows Offline Config.

o Press the Forms/1 key.

o Press any Arrow key until display shows Config Paralel.

o Press the CPI/2 key.

o Press any Arrow key until display shows Paralel Bi-Dir.

o Press the LPI/3 key.

o Press any Arrow key until display shows Bi-Dir Off.

o Press the Enter key and the interface will be set.

o Press the Clear key.

o Press the Enter and LF keys together for approx 3 - 4 seconds. The alarm will sound. (Tech Access Off)


This would need to be saves to your configuration so this setting is not lost when you power the printer OFF, of if the printer is reset.

You should also be able to access a Web Page on the Axis Print Server and will be able to change paralle interface settings set this to Uni Directional or disable Bi-Directional Communication

Dec 06, 2011 | TallyGenicom 6312 Matrix Printer

1 Answer

Sir, We have a Genicom 6312 L Line Printer. This printer is attached with UNIX (5.9) system. It was working fine till few days back. Recently we changed the Logic Card. After this the printer is not...

If the printer does not print from Unix via parallel interface, it may be nessesaey to set the BI-DIRECTIONAL setting within the Parallel interface settings to OFF.

Sep 21, 2011 | TallyGenicom 6312 Matrix Printer

1 Answer

Printer TallyGenicom T6312 printing blank pages

This is most likely caused by a problem with the print gap mechanism. It seems the print gap sensor was not able to adjust the gap correctly for your paper. The first I would try is to update to the current firmware version (4.0A) which is in many times solving the problem. If not you would need to replace the print gap sensor.

Sep 27, 2010 | TallyGenicom 6312 Matrix Printer

2 Answers

The print job for the TallyGenicom 6312 is a coupon and has a barcode in it, and the barcode is not readable by the barcode reader. The printed barcode looks perfect. And, the barcode reader has no...

Try to adjust the "Bar" setting in the Graphics menu. Here you can specify the density of the barcode. I have seen the best results using the Medium setting.

Jul 12, 2010 | TallyGenicom 6312 Matrix Printer

2 Answers


The problem coming from your logic card hammer bank cable . Need to be replace logic card and hammer bank cable.

May 19, 2010 | TallyGenicom 6312 Matrix Printer

1 Answer

Our Genicom Tally printer fails to keep settings. The model type is 6312. What could be the problem?

There may be a number of reasons for the 6312 failing to keep your settings, the first thing to identify would be that you have changed the settings on the printer and then saved these settings. If you do not save the settings to a menu / configuration they will be lost if the printer is powered off or receives a reset command.

Once you have made your settings changes, the settings can be saved in the following way;

Ensure the pritner is OFFLINE
Press Menu
Press Up Arrow until display shows Config Menu
Press Enter
Press Up Arrow until display shows Configurations
Press Enter
Press Up Arrow until display shows Save
Press Enter
Press Up Arrow until the Config Number Or Name appears that you want to save the settings to (Default is Confg 1)
Press Enter
Press Clear, to return to Offline mode.

If you save your settings you can then print a configuration report to see the values that have been saved, this can be done in the following way;

With the printer OFFLINE
Press the Menu key
Press any Arrow key until display shows Config Menu.
Press the Enter key.
Press any Arrow key until display shows Printer.
Press the Enter key.
Press any Arrow key until display shows Report.
Press the Enter key.
Press any Arrow key until display shows All Configs.
Press the Enter key and the configurations will be printed.

This should show your saved settings, try powerign th epritner off and back on again and again print the Congfig report to check the settings are retained.

If you find the settings appear to change when you print to the printer this will be caused by your print job, escape commands in the print job will take presidence over the printer menu settings.
You would need to check the host computer system to see what might be causing the problem; chack page size, fonts, ensure the correct printer driver is used etc on the system.

Jan 26, 2010 | TallyGenicom 6312 Matrix Printer

1 Answer

Lan erreur

I think you are probably referring to a LAN ERROR printed out on the paper when the printer is powered on.

If this is the case the printer is fitted with an internal network card, and the network card is not connected to a live network point.
Check you network connection, or if you are not using the LAN card remove it from the printer and you will not see the error printed, this is not an error as such it is an advisory message,

Mar 18, 2009 | TallyGenicom 6312 Matrix Printer

1 Answer

Hammer voltage 2

A high resistance coil fault has likely occurred in one or more of the hammer coils. Note: this fault message will have been preceded by printing slow-down attempts associated with On-The-Fly thermal monitoring of hammer bank temperature.

Check the hammer bank for defective coils.
Replace the
Controller Board

Jan 08, 2009 | TallyGenicom 6312 Matrix Printer

2 Answers

Error on tally genicom 6312

found this on Tally Genicom's Website about your device.

Technical Services Note
MT6xx/T6xxx (All) Paper Motion Faults 11 May 1995
If you are having problems with recurring Paper Motion Faults that don’t seem to stay
fixed by doing the paper motion sensor calibration, try the following:
· Check the back of the form along the left side to ensure there are no black (dark) areas
in the area of the tractor drive holes. (If there are, this is probably the problem. If not,
proceed on down this list.)
Clean the sensor on the upper left tractor then run the calibration routine again. If it’s
not better yet, continue.
With Tech Access ON, do the following:
Go into DIAG - Meters - Paper Motion and monitor the sensor reading with paper
installed and removed. If the reading with paper installed is in the 300 to 350 mVolt
range, change the sensor (even if it seems to run the calibration alright). A more
normal reading would be something greater than 600 mVolts for the MT691/6092 and
1000mVolts or greater in the 645/661. Don’t forget to recalibrate the sensor. If it’s
not fixed yet, try this next step.
Run a configuration printout and then do the following:
1. Clear the NV Ram (Tech Access feature ON)
2. Calibrate the Paper Motion and Paper Out sensors
3. Restore the configuration based on the print-out you just ran

my site:

Jul 01, 2008 | TallyGenicom 6312 Matrix Printer

1 Answer

Out of paper

If you click this link, you will find the exact solution to this problem (at

If you need further assistance, please post back, otherwise thanks for rating FixYa!

May 28, 2008 | TallyGenicom 6312 Matrix Printer

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