Question about Microsoft Xbox 360 Console

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Xbox leaving grooves in disc

Our xbox is only 3 mouths old .it is damaging games ,leaving grooves in disc ,causing these games 2 freeze when playing.

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  • hatter1989 Jan 01, 2009

    i seem to have same problem . we have a number of games but has damaged 2 fifa2009 games . plays other games ok not sure if box is faulty of fifa 2009 has a problem . do i return box .

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  • 7 Answers

Unfortunatly this is a know issue with the 360, contact microsoft customer service support and they will replace it free, they know about the problem.

Posted on Aug 04, 2008

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On xbox 360. my gears 3 disc freezes the console. when rebooted it says the disc is unreadable. i'm on my 3rd disc. when i remove the hard drive, i can play gears 3 but cant save . i have played gears...


Hello
Delete any saved game files from your x box hard drive.Unplug x box for 5 min.
Plug back in and power up.
Try game again.
Chances are files have become corrupt.Also delete any files from GOW 1 and 2.

Oct 19, 2011 | Microsoft Xbox 360 Console

Tip

General Maintenance for Xbox 360.


Just some general maintenance tips for your xbox 360.
1. Making sure to leave the box flat on the ground as when put standing up it can shake and cause damage to discs.
2. Never ever move your xbox while a disc is running inside. This will usually result in the disc being damaged.
3. Keep the xbox in a well ventilated place. Overheating can occur if your not careful.
4. Ensure the xbox is free from dust especially around the vents as again this can cause over heating.

Thanks and hope these tips are useful!

on Sep 17, 2011 | Microsoft Video Game Consoles

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

XBOX 360 Inbeds grooves into all my game discs


If you are playing the games while the system is sideways then lay it flat keeping it on its side makes the disc wobble, If it is laying flat then you probably have a Old samsung drive in it and there is a small portion of the drive that needs to be shaved down and that will fix your issue, ConsoleMd can fix it for under 12 bucks and they can make your game discs look new for only 4 bucks a pop.... you can call them if you want i think there number is 207-332-6623

Apr 22, 2009 | Microsoft Xbox 360 Console

1 Answer

I have had my Xbox 360 console since christmas 2008. To date i have had 3 games damaged whilst running in the console. The games simply freeze. When i eject the discs, they have a perfect circular scratch...


Thats when the lens scratches the disc, tends to happen if xbox is moved while disc is running, it happened to me.

Try putting the xbox lying down or standing up to see if the problem changes.

Apr 07, 2009 | Microsoft Xbox 360 Console

2 Answers

My xbox 360 freezes within minutes of playing need for speed undercover... it froze once while playing midnight club los angeles and now my disc has a perfect circular scratch all the way around it and...


hi there, The scratches on your disks are usually caused by the laser Assembly on the Hitachi dvd-rom. If the console freezes on other games it may be over heating. Please contact Microsoft for warranty support and get the system repair. If you are no longer able to get warranty support please contact me and i can assist you with part numbers, where to order, and required tools. Good luck

Jan 16, 2009 | Microsoft Xbox 360 Console

1 Answer

Doesnt read discs correctly...


I am almost 100% certain that the warranties of xbox 360 consoles have been extended 3 years.

I also had this problem some months ago, and Im sorry to say that I was told the problem is in the hardware. I had to send my xbox in, and they sent me a brand new one, fully covered under warranty.

Give xbox a call... 1-800-4MY-XBOX, ask about the warranty of your system, and also let them know your problem.
The only way I ever got any games to work with this problem, was to open and close the tray over and over until it finally worked, so I finally just sent it in. Good luck.

May 04, 2008 | Microsoft Xbox 360 Console

2 Answers

Console is ruining games by putting grooves in them?


if you have a bad laser it will ptu a ring around the games and not let you play them anymore or mess them up halfway through a agme or so

Dec 30, 2007 | Microsoft Xbox 360 Console

1 Answer

Freeze with message


its the dvd rom not the hard drive or anything else they do things like that when they are on there way out ebay new dvd rom straight swop for old one 10 minute job and away you go again

Nov 20, 2007 | Microsoft Xbox Console

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