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Our excell 12oo washing machine is showing a key symbol we can open and close the door but the washer wont go onto any wash

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Hi from retired Englishman in SW France,
I suspect that there is likely to be a problem with either the door solenoid/lock or the 'door closed' sensor. I'm sorry but both require a service engineer's attention I suggest ;-0(
Good luck,
John C

Posted on Mar 26, 2011

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Hotpoint washer wont work


From the manual page 24:
'Door' is flashing in the display window...
?Shut the door firmly, until it clicks.
The symbol should now go out.

I suspect the door sensor has failed. It thinks you haven't closed the door, so it refuses to do anything at all. It's called a Door Interlock, it has a switch or sensor built into it.
First try unplugging the washer for 60 seconds and plugging back in to try to reset the controller. (Dry hands only!)

If the door interlock is a simple switch, you should be able to check it with an ohmmeter. I would check it first before buying a new one.

The part number is HPTC00085194 or C00085194, here are a couple places you can buy one. You can also find them on ebay.

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WASHING MACHINE DOOR INTERLOCK C00085194 design may vary

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1 Answer

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I believe that the key symbool indicates that the machine cannot lock the door. Sometimes the result of a slightly sticking door interlock mechanism. Open the door and close it hard and firmly (slam it a bit, but don't get silly about it!). A good test to see if this is the problem is to attempt a program with the door swinging open. If the symptoms (flashing key) are the same, then the issue is almost certainly narrowed down to that door lock mechanism.

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Please see if there is a lock installed into for safety. Press and hold power/start/pause as power is plugged.
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1 Answer

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Hi,
Please try this
the key and flashing = child lock.

close washing machine door, turn to normal setting, press the power switch and keep pressing for several seconds. The symbol should disappear and the beeping should stop.




Than You

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I've got the same problem, the locked symbol is showing

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