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The root will depend a bit on your microwave model. A few things to try:
Take the (probably glass) tray that is rotated by a spindle in the middle. there should be a shaft with some sort of indented head matching the backside of the turntable. Is it covered in old multiply-nuked spaghetti sauce or other food cruft? If so, wipe off what you can, spray on some Simple Green or similar and let it sit for a while, try putting a washcloth with scalding water on it for a bit, whatever will soften up the gunk and let you wipe it off.
Try to turn the shaft. Will it move at all? If grippable, can you gently grip it with a pair of pliers and get it to move at all? There may be a gear train under this to let some small motor do the turning with enough torque, so don't force it. All you're trying to do is see if the shaft has some wiggle to it and isn't physically stuck in place.
Check the rollers - usually there's a ring with 3 or 4 small rollers between the carousel tray and the microwave cavity floor. Make sure that the rollers roll. if not, clean them or work them to get them rolling again. usually this part comes out and can be thrown in a bowl of soapy water to soak for a bit without harm.
Many of these carousels will detect if something on the carousel is hitting a wall, and either reverse direction, or stop. This is since the inside is square, but the rotation area is round, so something sticking out on a diagonal at cook time may hit a wall. These mechanisms don't want to force the turn - you might overturn or break whatever is being heated, and make a mess. If that's the case, you might see if the shaft will turn with no carousel plate on top. IF so, something was stuck.
beyond that will go into the specifics of the microwave model and how it's set up. I hope this may be of help!
There is a coupler that connects the turntable motor to the plate. It's the square or odd shaped object in the center of the microwave after the turntable is removed. You can try to pull it up from the microwave to see if it is broken or if it will turn by hand, it is probably broken.
Once i opened up the microwave, I found that some kind of capacitor or something (had two wires going to it) had fell down on top of the fan. I had to rig the plastic mounting bracket and re-attach it to a panel inside. That took care of the rubbing noise. It turned out that some one had unplugged the wire that powered the turntable. That took care of that. it seems to work fine now. Steve
To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
Make sure the turntable is centered and seated properly. On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.
Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave.
Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward.
Be certain you are pressing a cook function rather than a timer function.
If the microwave has a turntable on/off feature make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.