Question about Computers & Internet
As this is a printer problem as opposed to a PC problem, we are in need of additional information. Please provide info regarding the printer model as well as the PC. Was this a routine cartridge change, and have you done it before with no negative consequence? Is the printer new or how old is it, and how old is the cartridge?
As you indicate black cartridge, it sounds as though this is a color printer. Have you tried to print a color document? Go to your printer settings and make sure it is set to print in color; then choose some color page (even this web page) and attempt to print it. If the color prints and the black doesn't, it is a bad cartridge.
It is also interesting that you mention the USB cable being attached. Do you have reason to believe the PC and printer are not communicating? If so, go to the Control Panel (Windows) and check your Printers to see if the printer is listed there. Check all the windows for status and any indication of an issue. If it is not listed, there could be a problem with either the cable, the USB port, or an intermediate piece of software.
If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently, as well as responding to the questions posed above, and I will gladly help you until we have reached a definitive solution.Thank you for using and rating FixYa!
Posted on Aug 03, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 06, 2016 | PRINTER Office Equipment & Supplies
Jun 29, 2011 | Brother Office Equipment & Supplies
Apr 10, 2011 | Epson Stylus Multifunction Inkjet Printer/...
A new color print cartridge needs to be installed.
If available, click the Continue button on your computer screen to print using the
black (or photo) print cartridge. (The Continue button is available only at the
beginning of a print job.)
Note: A variable amount of ink remains in the color print cartridge.
Follow these steps to replace the color print cartridge in your printer:
1 Cancel the print job if not already canceled.
2 Replace the color print cartridge with a new cartridge. For more information,
see "Removing a used print cartridge" on page 35 and "Installing print
cartridges" on page 35.
3 Print again.
To order supplies, click Order Ink on your computer screen. You can also see
"Ordering paper and other supplies" on page 40 in this guide.
Installing print cartridges
1 If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges.
Warning-Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the
bottom of the cartridges.
Maintaining the printer
list of ink cartridge part numbers
Dec 23, 2010 | Office Equipment & Supplies
Aug 24, 2010 | Office Equipment & Supplies
Jun 25, 2009 | Brother MFC 240C All-In-One InkJet Printer
May 02, 2008 | Lexmark X1270 All-In-One InkJet Printer
Dec 18, 2007 | Lexmark Z645 InkJet Photo Printer
try cleaning the terminals of your printer cartridge and your new ink and install it again...
if samething happens try installing again your printer.
if still nothing happens maybe you purchase a deffective ink cartridge...
if that happens you can return it to the shop were you bought it and demand for a replacement cause most of manufacterer have warranties for their products...
hope it helps...
Oct 13, 2007 | Canon PIXMA MP170 All-In-One InkJet...
Feb 22, 2006 | HP PSC 1110 All-In-One Thermal Printer
Mar 30, 2017 | The Computers & Internet
Mar 30, 2017 | AVG Computers & Internet
48 people viewed this question
Usually answered in minutes!