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I've recently installed my black ink cartridge and nothing happens when I try to print out. I've removed the sticker and checked all troubleshooting problems, and when I try to print, it comes out blank. The cartridge is in correctly, and I've checked my USB cable, nothing seems to help.

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As this is a printer problem as opposed to a PC problem, we are in need of additional information. Please provide info regarding the printer model as well as the PC. Was this a routine cartridge change, and have you done it before with no negative consequence? Is the printer new or how old is it, and how old is the cartridge?

As you indicate black cartridge, it sounds as though this is a color printer. Have you tried to print a color document? Go to your printer settings and make sure it is set to print in color; then choose some color page (even this web page) and attempt to print it. If the color prints and the black doesn't, it is a bad cartridge.

It is also interesting that you mention the USB cable being attached. Do you have reason to believe the PC and printer are not communicating? If so, go to the Control Panel (Windows) and check your Printers to see if the printer is listed there. Check all the windows for status and any indication of an issue. If it is not listed, there could be a problem with either the cable, the USB port, or an intermediate piece of software.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently, as well as responding to the questions posed above, and I will gladly help you until we have reached a definitive solution.Thank you for using and rating FixYa!

Posted on Aug 03, 2008

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