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Posted on Aug 03, 2008
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My maxtor hard drive shows as connected but no icon to connect to see files...

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  • Expert 359 Answers
  • Posted on Aug 03, 2008
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As you have not provided details regarding the equipment and OS involved, this response assumes you are on Windows XP, and the issue is with an external drive. The concepts are the same, however, throughout the versions.

How are you certain that the drive is connected? Double-check this by opening a My Computer window to see if the drive is listed among the various drives of your machine. You should be able to see the drive from there if it is connected.

(1) If it is not listed, it is not connected. Disconnect the drive (likely a USB cable connection?), wait a few moments, and then plug it back in. If the drive does connect, you typically should hear a short "beep" or other notification sound. Then, a window should open asking what you want to do with the material, if there is an autorun feature as is typical with Maxtor external drives. Allow the autorun to complete, and when you are asked what action to take, choose to open a window to view files. This will put you into a My Computer or Windows Explorer window so that you can see the files.

(2) If it is listed, double-click on the drive listed, and the window will open displaying the drive contents, and go from there.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently, and I will gladly help you until we have reached a definitive solution.Thank you for using and rating FixYa!

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Make sure you are connecting to a usb port directly on your pc and not through a usb hub. If that does not work try another usb port on the back of your pc. Also make sure the power supply to the hard drive is working. If that fails try looking for the drive in "My Computer or Computer" and if not there check in "disk management". Also try disconnecting all other usb devices except your keyboard and mouse reboot and then try connecting the maxtor drive.
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