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I have customer with a GSM Samsung Rugby cellphone that needs to have a master reset done/he has a passcode lock on the device and doesn't remember the passcode/is there a way to reset the phone?

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Hello....

I have a Sumsung Continuum, and my carrier is verizon & I had the same problem, except my 6 yr old kept drawing the wrong pattern & it locked me out completely, i could only receive calls couldnt text or make any outgoing calls. I contacted verizon & talked with several different agents & they all gave me same solution. A hard reset that only they can perform. I lost all of my text messages but was able to keep my contacts (that were either backed up or saved to my google account) & they were able to save my pictures.........but yah, hard rest was the only way they were able to fix my problem....hope this helps....good luck!

Posted on Sep 21, 2011

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Resetting Phone Settings

Resetting the device restores all of the factory defaults,including the ringer types and display settings.Onboard data such as Contacts, History, Scheduler,and Messaging are not affected.


  1. Press Home and touch Main > Settings > Reset> Reset Settings. (A disclaimer is displayed.)
  2. Read the disclaimer, write down the lock code, and touch Proceed.
  3. Enter the lock code provided on the disclaimer by using the onscreen dial pad.
  4. Touch Done to reset the device's settings.


Resetting Phone

Resetting the device restores all of the factory defaults,including the ringer types and display settings and deletes all content stored on the phone.


  1. Press Home and touch Main > Settings > Reset> Reset Phone. (A disclaimer is displayed.)
  2. Read the disclaimer, write down the lock code, and touch Proceed.
  3. Enter the lock code provided on the disclaimer by using the onscreen dial pad.
  4. Touch Done to restore all factory settings.
Warning!: While reset/restore operation under process, you are advised not to remove your battery until the operation is completed and cellphone restarts otherwise phone damage may occur.*Disclaimer:Performing a master clear/master reset/hard reset will erase all your data (photos,videos,contacts etc) completely and reset all the settings to Factory default. The information contained in this website is for general information purposes only.In no event will resetcellphone.com be liable for any loss or damage including without limitation, indirect or consequential loss or damage. For complete disclaimer notice please visit Disclaimer. The brand names are the registered trademark of respective manufacturers.

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Your phone will lock you out if you incorrectly on the tenth time or maybe the third time. However, there are two ways you can reset your passcode to access your device.
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2. If they try to transfer you to HTC the manufacturer, dont bother because HTC only takes u through a master reset to unlock the device. A master reset will erase everything on your device, so transfer information you need onto your sd card first. check your voice messages as well cause you may loose them.
Your service provider online has the device tutorial that will take you through a step by step process of performing a master reset.

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