Question about Xerox 8830 Copier

2 Answers

Our Xerox 8830 stopped printing after disconnecting and re-connecting the network cable. Have done a soft re-start and checked for correct IP address with no luck. Any ideas? Thank you.

Posted by on

  • scronin510 Mar 26, 2011

    Thanks for the response. Couple of things if I may. Not sure if we have a controller or not. Is it a box at rear that meaasures approximately 3" deep x 14" x 16"? There is a ground fault type re-set switch near the power switch. I don't htink we have another switch. There are also led lights on the cable connection side of the box I have been told are supposed to be amber and green. We have amber and red. Something to do with the main controller board??

    Thanks again.

  • scronin510 Mar 29, 2011

    Mikeywaf - The plotter is attached to a wired router. We have tried shutting down and re-starting every which way. Even tried connecting a lap top with drivers installed direct to plotter with no luck. Not getting the amber and green lights on the controller I am told we need to see. Even gone through steps to re-set IP address with no luck. Any other ideas you could think of for us to try?

    Thanks again.

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 346 Answers

Hi - have you reset the machine with the network cable attached? What is the machine connected to at the other end of the ethernet cable?

Do this (if not already) there is a device on the other end of the copier Ethernet cable, probably a hub or switch which is probably connected to a router. With the copier powered off, go down to whatever device is at the end of the "chain" (probably a router) -- power it down and back up with the with Copier off. If there is another device between the copier and router then power that down and up until you're back at the copier then power that up. The copier probably gets it's IP address from the router and without that address nothing can find the copier.

Good Luck,

Mikeywaf

Posted on Mar 26, 2011

  • Michael Wafkowski
    Michael Wafkowski Mar 29, 2011

    Hello again - I would like some more information please - could you tell me





    Is this Ethernet controller the built in or the add on external controller ?





    Has the printer been used only on the internal network or is it accessed remotely also?





    I need to know what the network addresses on your network are. Could you go to any (Windows PC) and go Start then Run then type in "cmd" ( no quotes) and hit Enter. You'll have a plain white on black screen -- Please type the command "ipconfig /all" and look for the ip address please.





    Finally could you look at the following settings and tell me what they say? Pay particulat attention to whether the DHCP box is checked.









    Type at you in a while...





    P.S. - attaching the laptop directly the the Xerox wouldn't work because at least one of the devices wouldn't know how the get an IP address.





    Mikeywaf

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 236 Answers

The Xerox 8830 Printer may be locked up. You could try a cold restart by doing the following...
1. power the printer off. The power switch is located directly to the left of where the power cable enters the machine.
2. if you have a Controller installed, power OFF the Controller AFTER powering the printer off. Not all printers are equipped with a Controller. The Controller power switch is located just above the power switch.
3. wait at least 10 seconds (powering off and on again too quickly can result in a software error)
4. power on the printer
5. power on the controller

Posted on Mar 25, 2011

  • 1 more comment 
  • Bill Yee Mar 25, 2011

    If your 8830 has the A / B Switch installed, Switch the A / B button to the ON position. The button will be in the out position and the green light will be ON.

  • Bill Yee Apr 03, 2011


    Your problems seems to have begun after disconnecting and re-connecting the network cable. Just wondering why the cable was disconnected in the first place as the reason might shed some light to the problem. From your subsequent comments, it looks like you have tried everything but could it be something simple that has been overlooked such as an interlocked door that is open.

    Also, from your comments, it appears that you have a controller which is blocking access which is not surprising from the following description from the Xerox FreeFlow Accxes Print Server Brochure...

    "The FreeFlow Accxes Print Server employs multiple levels of security. It runs on a proprietary operating system and is inherently

    secure from hackers, viruses and Trojans that plague Windows-based systems. A built-in firewall blocks intruders, while unauthorized access is prevented by disabled ports-plus, there is no monitor, mouse or keyboard, further limiting access. FreeFlow Accxes native security features, such as password security, allow administrators to implement some security

    solutions. Options such as Image Overwrite and removable hard drives add additional layers of security."

    The brochure describes a set of Xerox Accxes client tools delivered with the Print Server. These tools would seem to be the best way to re-establish connectivity to the Print Server. In particular, there is a Device Manager - quoting from the brochure... "You can use this tool to establish a connection with each FreeFlow Accxes Print Server on your network."

    Your problems seems to have begun after disconnecting and re-connecting the network cable. Just wondering why the cable was disconnected in the first place as the reason might shed some light to the problem. From your subsequent comments, it looks like you have tried everything but could it be something simple that has been overlooked such as an interlocked door that is open.

    Also, from your comments, it appears that you have a controller which is blocking access which is not surprising from the following description from the Xerox FreeFlow Accxes Print Server Brochure...

    "The FreeFlow Accxes Print Server employs multiple levels of security. It runs on a proprietary operating system and is inherently

    secure from hackers, viruses and Trojans that plague Windows-based systems. A built-in firewall blocks intruders, while unauthorized access is prevented by disabled ports-plus, there is no monitor, mouse or keyboard, further limiting access. FreeFlow Accxes native security features, such as password security, allow administrators to implement some security

    solutions. Options such as Image Overwrite and removable hard drives add additional layers of security."

    The brochure describes a set of Xerox Accxes client tools delivered with the Print Server. These tools would seem to be the best way to re-establish connectivity to the Print Server. In particular, there is a Device Manager - quoting from the brochure... "You can use this tool to establish a connection with each FreeFlow Accxes Print Server on your network."

  • Bill Yee Apr 03, 2011

    The document "Xerox FreeFlow Accxes System & Web Print Management Tool" may help you to regain connectivity to the controller on your 8830 and subsequently the ability to manage the print queues again. Click on the following link to get to the document...

    http://download.support.xerox.com/pub/do...

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Master reset xerox 8560 printer


Your Administrator Guide book should have these instructions listed for you. It should be on the CD's that came with the printer.

If you have lost/misplaced them, you can download the guides from the Xerox.com website.
The steps below are what I did from my laptop as a Repair Technician:
1. Connect a crossover cable between the PC and system. To print an Event Log or Runtime Log:
2. Verify the system is Ready.
3. Use the system's control panel to enable AutoIP:
a. Select the system Setup menu.
b. Select the Connection Setup menu.
c. Select the Network Setup menu. 5. The page should now print.
d. Select the TCP/IP Setup menu.
e. Set AutoIP to On.
f. Exit the menu so the system is Ready.
4.
NOTE: To print the Connection Setup or Configuration page, select the system Setup
menu.
Reset the system to cause AutoIP to assign a new IP address (cycle power or select
Restart system from the Shutdown menu).
5. After the system's IP address is set, test communication by sending the "PING" com-
mand.
6. If the test fails, install a different cable and retest.

Sep 27, 2014 | Xerox Phaser® 8550, 8560, 8560MFP Extended...

1 Answer

ERROR CODE EA21F7


LOTS TO CHECK

Check if the LAN cable has been correctly connected, if the SMTP server is ready for communication, if the network settings
such as sub-net mask setting are correct, or if the E-mail address of the destination is correct.

LAN cable has not been connected, or failed to communicate with
the SMTP server. You tried to transmit the document to an incorrect destination address.


A LAN cable is not connected. Check that the LAN cable is connected correctly. The network of the network multifunction
machine and the PC with the IP address of the destination mismatch.Confirm whether the network settings of the PC and the network settings of the network multi-function machine pose a
network-type problem.The network settings in the PC have
not been set correctly.Check the TCP/IP settings of the PC.
The network board of the PC with the IP address of the destination has failed. Replace the network board or the PC. Power is not being supplied to the HUB. Supply power to the HUB. A cross-type network cable is not being used for Peer-to-Peer connection.
Use a cross-type cable. The network cable is disconnected. Replace the network cable. Network load in the destination PC is
too high. Check whether a mail with large size data is received in the destination PC, or a large file is downloaded from the Web.
There is too much transmission data. If the scan resolution is set high, scan fewer pages. The access is limited by the firewall
(Windows Firewall) of the network connection in the PC.
Consult with the network administrator, and change the firewall (Windows Firewall) settings of the network connection.

Dec 10, 2013 | Konica Minolta bizhub 350 All-In-One Laser...

1 Answer

Hello Steffen, We have a 8830 scanner Synergix.


Hey Panos,

What are you trying to feed a paper roll or single sheets or are you telling me you cant feed the original to be scanned? Can you copy or print internal status pages from your Xerox?

But it sounds like thats not the problem as it isnt hooked up and your lappy as it dont have a serial port you only have USB...... but this is a network printer.... do you have a network or it is just a stand alone lappy?


So I guess.. stand alone lappy to Xerox.... you will need to network it... and if it just a stand alone lappy ie no network then you will need a non standard network cable called a crossover cable to go from scanner to lappy but you will also need to set up a network with them manually asigning IP's of each to be on the same network, then hooking with a crossover (normally red never blue) network cable, and you will also need the software installed on this lappy no matter which way we go

Spose you could try a serial to usb adaptor but they will have issues propally when trying to use that sort of interface on scanning, normally one has the print server that is an option on your scanner to interface with the likes of a laapy, so I dont think it would workor a good idea to go with an adaptor

Well come back with some more info because the more info you can give me about your problem the better i can understand it.. cheers

We are talking about one of these beastys.. User Manual

Cheers

Steve

Dec 16, 2011 | Xerox 8830 Copier

1 Answer

We lost power in our office this weekend and our copier/printer shut down. Now that the power is back on, our canon cannot print anything. We are not having trouble copying. We can't print.


Is the display indicating to check network connection. If so, then the network cable or port is bad. If not, you first have to know the IP address for the copier ( probably from your IT person ). You will have to check that the IP address is correct within the copier. Press additional functions, the systems settings, then network settings, then TCP/IP settings, then IP address. These settings will of course have to agree with the printer port settings within the computer or server. This may have to be done by you IT person. Good Luck.

Jun 13, 2011 | Canon imageRUNNER 3225 Black and White...

1 Answer

I have a desktop which is connect to my router and works perfectly fine. I am running win xp pro. I also have a laptop which i connect wirelessly via the router. The problem is when directly connect to...


The ip address conflict is likely caused by a manual IP address that is entered into the printer that is overlapping with an automatic address that your router is giving out. Either switch your printer to DHCP so it gets an automatic address, or reserve the address in the router's DHCP list or pick a manual address to assign that is outside of the range of the DHCP server. Most router will start at address XXX.XXX.XXX.100 so if you pick an address between 20 and 40 then you should not have any more issues with conflicts.

May 11, 2011 | Xerox Phaser 7750DN Laser Printer

1 Answer

Kyocera 3035 will not print - NIC card red LED flashing


First turn the main Power Switch off, then unplug the network cable from the nic card and leave it unplugged. Then turn the machine back on, when it says ready to copy, press the printer button and print out a network status page. Then hook the network cable back up and go to a pc and click on start then control panel and look for printers and faxes and click on it, then right click on the Kyocera Printer Icon, then click on properties in the drop down then click on the port tab, then click on configure port and check the ip address and make sure it matches the one on the network status page, if it doesn't put in the correct IP Address and apply the change. But if the ip address is right just try printing again. If it prints ok then you are done but if it doesn't try this click on start then run and then type in cmd, then on the screen that opens up type in ping, then a space, then ip address of the Kyocera Machine then press enter, if the Nic card is connecting to the network you should get a reply from the Kyocera's Nic Card if you do then the Nic Card is ok and the Kyocera print driver may have to be deleted and then re-installed. Hope this helps.

Aug 06, 2009 | Kyocera Mita KM-3035 All-In-One Laser...

3 Answers

Xerox Phaser 8550 Won't Print


I was having the same problem. Turns out the IP address in the printer was incorrect. Once I changed the IP address the printer works just fine through our network again. Find your IP address off your server and follow these steps:

1. Choose Info on display menu, press okay button
2. Choose Info pages, press okay
3. Configuration pages-printer info, press okay
4. IP address should read: Correct IP Address number should be displayed on screen.

If not follow these steps to change it:

1. Find printer setup on display menu, press okay
2. Go to connection setup-press okay
3. Network setup-press okay
4. TCP/IP setup-press okay
5. Auto should show as “Off”
6. TCP/IP should show as “On”
7. DHCP/Boot should show as “Off”

If any of these are not listed on display correctly press ok, reset to either On or Off and then enter correct IP address.

Press okay button and follow steps on display menu to exit back to main menu display screen.

Mar 12, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

6125N won't print in network


If you can address the printer through CentreWare then your halfway there. Is now possible to print a test print via CentreWare if that works look at your p.c, driver setup.
Good luck.

Nov 15, 2008 | Xerox Phaser 6125 Laser Printer

1 Answer

My Phaser won't print, even though other machines on the network are fine?


I will start not knowing what you have already done but, here goes.
Start first by looking at the port on the printer where your ethernet cable is connected. Look for the green power light, see if its illuminated. Then look at the data light to see if its flashing.
It it is not, check the port and the cable running to the machine.
Have you plugged another printer or device in to the same port that the printer is on to check its functionality? Can you enter the IP address into your Browser,and pull up the printers properities on the browser.
The other thought is that the settings were on Auto in DHCP and the machine changed IP addresses. Do you have a saved configuration page on the machine that tells you what IP address was assigned to the machine? If so, print another Configuration page and compare IP addresses. If you have to reset. Set IP to Manual. And set a static IP address.
Either a dead port or an addressing problem seems most likely.
It's far less likely, although possible that one of the machines boards are bad. Or a hard drive has failed internally. But most of the time when that happens, the machine senses it and gives a fault code indicating what network problem has occured.
You can also check the job status button, see if there is a job hung up as a held for resources, if someone sent a print job with the wrong paper size ot type selected it may be backing up the printer waiting for that specific media to be loaded. Once you delete that job, It will print previous jobs.
Supplies are a possibility, but you should see a message to replace whatever item is low or out.
I do suspect, one of the first 2 issues, a dead port due to the port or cable, or an address change on the machine. That really sounds like the most likely issue

Jan 04, 2008 | Xerox Phaser 7300DN Laser Printer

2 Answers

Xerox Workcentre m20i - tcp/ip


Good evening niebs, The first thing I would do is eliminate the network connection as an issue. The easiest way (if you don?t have a network testing device) is disconnect the network cable from the printer and connect a laptop. Then configure the laptop using the same IP, subnet mask, gateway and DNS server IP you used in the printer and test for a good network. I would make sure I had Internet access on the laptop as well as the ability to ping. This test has the added effect of ensuring these numbers are in fact correct. If you have eliminated the network connection the next thing to check is the person who configured and maintains your network and servers. Checking with them will eliminate the possibility that they have setup the network to prevent anyone from connecting network devices without permission. By default I prevent my switches from allowing people to plug in other equipment that isn?t registered with me. That trick has saved me from a lot of problems over the years. You mentioned resetting the Network Interface Card (NIC) but I would go a step further, restore the factory settings on the entire machine and start from scratch. You might want to check with your network administrator to find out what you network switch connection speed is set to. If it?s set to auto make sure your print server is as well. If that doesn?t work try setting your print server to 10Mbps, half-duplex. I?ve had some problems in the past with auto not working correctly on print servers. If this printer is still under warrantee then I would get on the phone and contact the help desk, you might just have a lemon. Let us know how things go and please don?t forget to rate the posting.

Jan 03, 2007 | Xerox WorkCentre M20i All-In-One Laser...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

177 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts

Xeroxrep

Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

68 Answers

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...