Question about Philips GoGear HDD1830 MP3 Player

1 Answer

Won't turn on

I've got a Philips HDD1620 and I synced a couple of songs over to it earlier today. After I turned off the computer (without disconnecting the device), I turned it off. Now it won't turn on again. I've tried hooking it up to the computer again, tried pressing the power button (obviously) a million times and tried to put it in the charger to jump start it. Nothing works. It is impossible to turn the device back on, and it makes no sign that it is "alive" at all. Please help!

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  • amandaf13 Nov 25, 2008

    my mp3 player will not turn on. when i plug it in to charge it is kind of "glows" like it is charging but it will not turn on at all.

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Recovery Mode for Philips' GoGear
Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor
-----
Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Posted on Sep 04, 2008

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Posted on Jan 02, 2017

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1 Answer

If I delete any of the songs from my computer, and attach my GoGear Vibe, it deletes the songs from the Vibe. Can I get this to stop?


There should be options somewhere in the software to set your syncing options, try to find something that turns off sync all or turn on sync only what i choose..

Jan 26, 2012 | Philips GoGear ViBE Digital Media Player

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Windows media wont sync music


Make sure you are not using Windows Media Player 11 - it will work for a while, but eventually will start displaying the symptoms you are describing - you can read the warning on Philips website.

Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 18, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Will not sync - lost all music


Run a repair in the Philips Device Manager - it will erase all the songs off the player as a side effect. Then try reloading the songs - if the songs came from a particular music service, make sure your subscription is up to date before reloading the songs.

-Tha Mp3 Doctor

Feb 11, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Frozen on gogear screen


Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Aug 27, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Mp3 phillips


There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Jan 20, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Error Message when Sync-ing to Philips sa3125/02


your player does not support any protected files, Protected files transferred to the player will be skipped without playing.
whats the error you get?

Dec 07, 2007 | Philips SA3125\02 MP3 Player

1 Answer

Wont allow me to sync anymore songs but not full


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Nov 22, 2007 | Philips GoGear SA178 MP3 Player

1 Answer

Phillips GoGear 4Gb - Can't sync songs onto player anymore.


Software can be found by going to:
www.usasupport.philips.com
Enter your model number
On the next page, click on your exact model number without the "B" on the end
On the next page, click on "software and drivers"

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Oct 31, 2007 | Philips GoGear SA178 MP3 Player

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I know its not the answer that you really want, but these power supply/usb units do come up for sale on ebay quit often.

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