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Our printer's roller (8 inches wide, approx and 1.5 inches thick) appears to be ruined. The clear coating has become brittle and the rubber from the roller is coming off onto the paper as it goes through or jams. Do you understand which roller I'm talking about and if you do, can you give me a part number and price? This roller is found under the place where the toner cartridge fits into the back of the machine-towards the bottom of the machine. We are trying to determine repair costs.

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You don't say which model this is, so difficult to advise specifically..
You are referring to a Fuser Roller, this is subjected to very hot temperatures as the toner is baked onto the paper. What is happening is that the protective teflon coating on the rubber has decayed and the softer rubber underneath is going frissile. From experience with laser printers, photocopiers and print driers, if one roller is going, the rest will be on their way out also. Assuming you can get the part, and fit it, the repair job will be short lived as other rollers will shortly decay.

The cost of replacement varies but depending on the model, between 50 and 80 pounds seems to be the going rate on ebay

Posted on Mar 25, 2011

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