Question about Roper Washing Machines

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The basket seems out of balance, makes a strange noise when spinning. The machine is only one year old. Is there a way for me to open the machine to rebalance the basket or make sure something isn't loose causing the problem? Thanks. Tom

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Hi from retired Englishman in SW France,
It could just be that the machine is not 'balanced'.
It is necessary to ensure absolutely that the machine, even when empty, has all 4 feet very firmly on the floor, and I mean firmly ;-0)

Doesn't matter whether it is empty or not but switch it off then-
very firmly push one front corner diagonally into the centre of the machine and see if the machine moves or rocks AT ALL, even the slightest. If it does you will need the open-ended spanner which came with the (new) machine........which of course went missing a long time ago?!! An adjustable spanner will suffice.
Adjust the foot under that corner downwards until it is very firmly- almost pushing- against the floor but not so far that the corner lifts up!
If this corner did not rock do the same to the other.
Once you cannot rock the machine the slightest little bit, screw the locking nuts up tight to the underside of the machine so that they will not move. Ideally the rear feet should also be locked.

If this has not cured the problem it is possible that the internal suspension is malfunctioning.

Good luck,

John C

Posted on Mar 25, 2011

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Hello genny2626
Welcome,

You said,your 6 year old Kenmore elite top loader's wash plate doesn't seem to go through its proper motions. When the lid is closed and the washer has filled and the agitating cycle begins, you can hear a vibrating noise as if the plate is trying to move on the gentle cycle, but when the lid is opened, nothing has moved at all. The drain and spin work fine, and the machine goes through an entire cycle without error messages, but the clothes aren't clean. You said, you have heard a lot of horror stories of how expensive these washers are to repair, so would like an idea of what's wrong beforehand.

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Noisy, vibrating, off-balance

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The washer must be level. The front and rear feet must be in
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tightened. See “Level the Washer.”
 Is the floor flexing, sagging or not level?
Flooring that flexes or is uneven can contribute to noise and
vibration of the washer. A ³⁄₄" (1.9 cm) piece of plywood under
the washer will reduce the sounds. See “Location
Requirements.”
 Is the load balanced?
Evenly distribute the load in the washer basket and make
sure the height of the load does not exceed the top row of
basket holes. See “Starting Your Washer.”
 Do you hear clicking or other noises when the cycle
changes from washing to draining or spinning?
When the drive system shifts or the washer basket settles
between cycles you may hear noises that are different from
your previous washer. These are normal washer noises.
 Is the washer gurgling or humming?

Is the washer level? The wash load
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
Did you completely remove the yellow shipping strap with
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