Question about HP ScanJet 5370C Flatbed Scanner

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What does it mean when you try to scan and it says "your scanner is not initialized? The light also does not work.

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Hello jeible
This is typicall for a drivers issue . Verify your connections first .
You need to install the latest and up to date driver . Delete the current one , DISCONNECT your device , download and install the driver from here :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=60665&
Reconnect your scanner .
NOTE : HP DOES NOT SUPPORT THIS DEVICE BEYOND WIN XP ! This means , if you are using Windows 7 , your device will not work , it's useless trying .
If you don't want to purchase a new device , here is a workaround :
solution one:
If you have the W XP install disc , you can install a virtual version of W XP on your machine from http://www.vmware.com/products/player/
solution two :
If you still have the install disc , you can also partition your primary and install W XP on the new partition from http://download.cnet.com/Partition-Wizard-Home-Edition/3000-2094_4-10962200.html.
Back up your data first.
solution three:
I have Win 7 on my primary and installed Win XP on my secundary . Works like a charm .
Have a nice day ,
Best regards,
fanaudi .

Posted on Mar 29, 2011

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