Question about Canon PC-940 Black and White Copier

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Welll its not a canon but ew are in dire need. Our 16 month old OKI b4600 wont print.Error message says clear paper jam. cant find a jam swapped tray, cartridge/drum etc. No luck. Any suggested

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Hi There and Welcome to Fixya,

Usually, paper jams can occur at the input location right at the bottom of the printer - always remember that even a tiny piece of paper can cause halt in printing, hence, the error message.

Here's what I'm suggesting for you to do :

  • Start with pulling out the tray from the printer and look for ANY crumpled/pieces/fragments of paper that could be tucked in.
  • At the bottom of the printer is the feed area - do the same thing and remove any pieces of paper.
  • Ensure that it's absolutely "paper fragment free" before returning the tray back at the printer.
  • Next, is to open the top cover and carefully remove the drum.
  • Remove any pieces or fragments of paper that you find.
  • Carefully slide back the drum, ensure that everything snaps into place.
  • Close the top cover.
  • Restart your printer.
I most certainly hope this helps.

Thank you for using FixYa.

Posted on Mar 25, 2011

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