Question about HP DesignJet Z2100 InkJet Photo Printer

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I have a Designjet z2100. I loaded the drivers from the support site. Whenever I print, the printer display reports wrong file format. I am using window 7 64 bit and have tried using windows update to update the drivers...it finds no updates. What am I missing?

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Next time include the System error code, in this case 61:XX.
Power off and remove the power cord. Reconnect and power on. Make sure that the correct driver is loaded.
Make sure that the Graphic language setting is correct.
Resend the file to the printer.
Make sure that the Firmware is up to date. Upgrading the Firmware will re-install the PostScript fonts.
It is also possible that the file is password protected.
Do all files fail?

Posted on Mar 26, 2011

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