Question about Pinnacle Studio Version 9 for PC

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In pinacle studio 9 plus I go to import DVD titles and when i get them into the project there is no sound track with the clip. So when I play them in the preview window there is no sound. Can you please help me??

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  • 6 more comments 
  • arnieknoblic Mar 28, 2011

    I tried deleting quicktime and studio and did exactly what they suggested but it did not work.

    I still do not get sound when I import dvd titles and even before I add them to the project there is no sound, but if I play them from the destination folder they play with sound there.

  • arnieknoblic Mar 31, 2011

    I don't know exactly how to change the dolby settings in the dvd recorder or if that will even solve the problem. Maybe you could explain it to me.

  • arnieknoblic Mar 31, 2011

    I have tried everything suggested and a few of my own and I can't believe that the import DVD feature will not allow me to get both the video and audio tracks to import in to the project screen. That feature is completely useless without the soundtrack.

  • arnieknoblic Apr 03, 2011

    I tried downloading the k-lite codec that was suggested, but that didn't work either. I still don't get a sound track when I get the clip into studio. However if I open it in the destination folder the media player will play it sound and all.

  • arnieknoblic Apr 03, 2011

    Unfortunately there are no import settings or preferences to change so that last solution was no good either.

  • arnieknoblic Apr 04, 2011


  • arnieknoblic Apr 05, 2011

    Okay I downloaded and tried the VLC player and messed around with it for a couple of hours but like before in the project in the timeline there is no sound track, so I am not able to do any editing. See that is what this is all about is being able to put it into the project so I can edit it. Then once I have it the way I want it I can burn it onto a disk but because there is no sound track hence there will be no audio. The format is mpg or mpeg but I can't figure out why the sound track isn't making it into the project but it does make it to the destination folder. Because of this the import from a DVD feature is worthless cause there is no sound.

  • arnieknoblic Apr 05, 2011

    So what you are telling me is that I need to get Pinnacle Studio 12 in order to make this work. And then follow the instructions that you laid out. Or I could just get Studio 15 that would work on my windows 7 computer and do it that way being I have to get a newer version anyway.



5 Answers

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Pinnacle stuido is known for plug in issues. Its just missing a codec or something. Save it and play it in any regular media player to see if it works. I recommend VLC player.
It should play just fine. If not let me know

Posted on Apr 04, 2011

  • eagle338
    eagle338 Apr 04, 2011

    In that case you will need to check if there are any plug-in packs available. Please let me know the video format and I will locate the codecs for you.

  • eagle338
    eagle338 Apr 05, 2011

    Are you editing in SD or HD? I am asking coz HD editing is really processor hungry and I have seen it cause problems if the machine is not powerful enough to handle it.


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Check your preffrences, If you have the title set to demux you must turn on automatically import sound, or import the audio track automatically, Simply put the problem is in your preferences and settings. check your import settings and your audio settings. Check the default audio track as well.

Posted on Apr 03, 2011

  • 2 more comments 
  • Rishi Roshan Ali Apr 03, 2011

    Pinnacle Studio 9 does not support direct DVD importing!!! I'll EXPLAIN.......However, using DVD Decrypter, you can quickly and easily convert your DVDs to a video format that is compatible.....#

    Insert the DVD into your DVD drive.
    # 2

    Open DVD Decrypter and in the top menu bar select "Mode>IFO."
    # 3

    Go to the "Stream Processing" tab and choose "Enable Stream Processing."
    # 4

    Select the first video in the list and highlight it.
    # 5

    Click the "Decrypt" button in the left bottom corner of the window.

    Importing the Video to Pinnacle Studio 12

    * 1

    Open Pinnacle Studio and click on the "Capture" tab.
    * 2

    Click "File" and choose "Import."
    * 3

    Browse to the .vob file that you created using DVD Decrypter.
    * 4

    Click "Import."

  • Rishi Roshan Ali Apr 03, 2011

    you need to fix the streams first ... I forgot about that in my initial post, only when the stream is fixed you can import dvd

  • Rishi Roshan Ali Apr 04, 2011

    As i said you cant Import directly from a dvd as the steams for audio arent fixed duringing the burning process. The FEATURE was meant to import from a HARD DRIVE FIXED copy, you can convert your dvd to a fixed stream and 7 to 8 minutes using dvd decrypter and the method i outlined in the above comment. TRY IT you will see it works!

  • Rishi Roshan Ali Apr 05, 2011

    the instructions are from 9 to 15 no need to upgrade your version of the software.. just follow them using your current version. Even in 15 if the streams arent fixed the audio fails as well, so you will still have to fix the streams on dome dvd's. Its not all you will have to do this for, but most of them.


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Download and install K-lite codec pack full version .This should fix the issue.

Posted on Mar 31, 2011

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Thank you for using FixYa

There may be an issue with Dolby Digital AC3 sound that version 9 does not work well with, so try converting the sound to MPEG or PCM. You may be able to change it first in your DVD recorder first.

I hope this was useful and please comment if this was helpful to you.

Posted on Mar 28, 2011

  • Dennis Dilley Mar 31, 2011

    If you are not able to change it in the DVD recorder or if it even has that capability, then the only other thing I can think of is to output it to another source, program or app. first, like Windows Media, and then try to convert it as you save it. That would add another whole step, and take time, but sometimes the long way is the only solution. Otherwise your Program simply does not support the format, sorry in advance for the difficulty.


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Hi There,

The cause of this problem is a conflict between Apple's quicktime player ver. 7 and an older version of SmartSound software.

You must use QuickTime 6.5.1, Studio 9.4 upgrade requires QuickTime 6.5.1. Simply removing QuickTime 7 doesn't fix it and removing and/or reinstalling Pinnacle 9.3 doesn' fix it.

My recommendation is to uninstall Quicktime and delete all folders associated with it. Next is to uninstall Pinnacle Studio and everything associated with it. Then :

  • Re install Studio8 completely
  • Re install Studio9.3 - this also installs Quicktime 6.5.1
  • Install Studio9.4 upgrade
I hope this helps you out.

Thanks for using Fixya.

Posted on Mar 26, 2011

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Posted on Jan 02, 2017

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