Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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I have WD My Book Essential 2 capacity 500 GB. Unfortunately everytime I connect it to the PC and power, does not show as a hard drive and has no driver. I backed up my files on it from the same computer and software. It did not work on other PCs either. I am lost what to do to retrieve my files.

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You may have a bad drive,but first dose the drive power up not just light up can you hear the drive.
what you have in the box is just a nornal HD in an external box. you can if "absolutely nessesary " remove the HD and put it into your PC as a second drive.
but first you need to know if it is running and if the WD My Book power supple is working.
Have you tried using a different USB cable? a different power supply of the same Voltage & amps.

Posted on Mar 25, 2011

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Posted on Jan 02, 2017

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It sounds (pun intended) like the disk-drive inside the casing overheated, and that created the alarm. Unfortunately for you, it seems to have been a "fatal" problem.

If your drive is still under warranty, W.D. will replace it.
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