Question about KitchenAid KTT261 Ultra Power Plus 2-Slice Toaster

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Only one side heats up when in toasting cycle.

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  • rgeeve Mar 25, 2011

    The toaster light is lit, the bagel function is not selected.

  • rgeeve Mar 25, 2011

    Is this a part I could order and replace myself? If so, where can I get price and part number to order?

  • rgeeve Mar 25, 2011

    I now know what I need to know to either repair the toaster or replace the toaster.
    Thank you for your timely responses.

  • floyd herdrich Apr 11, 2012

    Love my toaster -- a few days ago I was watching it do it's thing, when a point on the heating coil went bright red, then burned through. Therefore, only working on one side. Not so bad, if I don't mind turning over the toast, but I suspect it may overload something if i keep up. My next fix attempt will be to call 1-800- in hopes of getting a new coil.


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Hi rgeeve,

If only one side heats up during the toasting cycle you might want to consider checking the Bagel function. Please make sure that this (Bagel) is not selected. If toaster is on this function it will only toast one side of the bread and will keep the other side warm.To ensure that Bagel function is not selected, LED for this should not lit up.

Hope it helps.

Thanks you for using Fixya.

Posted on Mar 25, 2011

  • Jemalyn Labaguis Mar 25, 2011

    Hi rgreeve,

    If you you are not using the setting for bagels, then one of your toasting elements is already burned out. You may contact a local tech to have it repaired but replacement is cheaper.

    Hope it helps.

    Thank you for using Fixya.

  • Jemalyn Labaguis Mar 25, 2011

    Hi rgreeve,

    This part is something that you can replace and you may contact Kitchenaid's toll free number to inquire about how you can order and ask the price. If your machine is still under warranty you may also request a service call with them. Here's their number: 1-800-541-6390. You can call them from Monday to Friday 8:00 am - 8:00 pm EST.

    Thank you for using Fixya.


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Very hard to remove the plastic cover from the toaster - Must Release Circuit Card First To my fellow owners of a KTT261. We have enjoyed using our KitchenAid toaster for many years but it eventually got so gummed up we could no longer reliably push the handle down to make toast AND it would also fail to latch or stay latched until the toasting cycle was completed. Not wanting to throw it out I wanted to try repairing it, but there was little info available online. So if you ever need to remove the plastic cover for maintenance here are a few tips. Of course UN-PLUG THE TOASTER COMPLETELY AND LET IT COOL DOWN TO ROOM TEMP!!! Remove the 4 screws on the bottom, two on each narrow side holding the top plastic cover to the bottom and pull off the plastic handle on the right which drops the bread down into the toaster cavity. That is the only obvious task. You will now notice that the cover still can't be removed because something on the right side near the front control panel isn't letting the cover detach from the base. That something is the control panel itself mounted into a white plastic holder glued to the cover and it's very short ribbon cable joining the two electronic circuit cards on the right near the handle which are mounted to the base. What to do. Using a long pair of needle nose pliers, or very small fingers and a long narrow screwdriver -or- all of the above and a second pair of hands, you must release the credit card sized front control panel electronic circuit card from the white plastic holder glued to the blue plastic toaster cover. This is not easy, but ultimately I was able to do it with my wife's help and repaired the toaster nicely. The control panel circuit card is held into the holder by a plastic latch at the top middle of the card. The latch protrudes thru a hole in the card. The bottom of the circuit card fits into 3 finger grooves on the holder. So the task is to release the upper plastic latch by moving it upward, while pushing the card away from the white plastic holder glued to the toaster cover then it will lift out of the bottom groove and be free of the cover. Then you can remove the cover completely, examine and fix the latching mechanism ...etc. IMPORTANT - Remember to study how it was held in originally, what orientation the parts were to each other, because the even harder part for us later after fixing the toaster latching mechanism was to reverse these steps and re-insert the control panel circuit card back into the holder...oye! There is just barely, ...barely, enough length in the ribbon cable connecting the control panel card to the base electronics to do this. Putting it back together was made difficult, because the upper plastic latch on the white plastic holder which secures the control panel circuit card to the cover against it's membrane switches required an enormous force to get the circuit card to latch. I thought I was going to break the card itself, but it did snap into place, barely. Good Luck, "I'm pullin for ya, we're all in this together" (Red-Green)

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