Question about HTC Hero Smartphone

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My HTC Hero keeps freezing up but it is just the ttouch screen. Hard keys still work. Not much help from sprint.

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  • 65 Answers

I think your best option is to do a factory reset, because I think it is the only solution to your problem. This can be found in the settings, but remember that your apps and personal data will be lost unless you make a back up in advance.
Good luck! And please, if you do find this comment helpful give it thumbs up :)

Posted on Mar 25, 2011

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Posted on Jan 02, 2017

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Hi,

Welcome to Fixya. To fix the issue you need to reset the phone to its factory settings

To reset the phone using buttons:

With the phone turned off, press and hold down the volume down and send buttons, then press the end/power button.

You will see 3 Android images at the bottom of the screen.

Follow the instructions onscreen to reset your phone.

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If you have questions please let me know. Thanks for using Fixya

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Iam locked out of my sprint htc hero phone and it asks for my google username and password to unlock, my password keeps coming back invalid even after i validated it online and changed it, can i get back...


If you dont want to do a hard reset because you dont want all your information to be erased try doing a Soft RESET:
Using the Hardware Keys
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IF that does not help i am sure if you call Sprint they might be able to give you your password. Otherwise you would have to do a hard reset.

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HTC Hero
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You are very vague with your problems, but I would suggest going to a Sprint store to have them help you setup your new phone. They can step you through starting up, getting your accounts configured, etc.

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I want a user's guide for my htc hero smart phone. how do i get one from the internet?


Here's a link to HTC's website that will give you the link for the Sprint Hero manual.
http://www.htc.com/us/support/hero-sprint/downloads/
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HTC Canada walked me through a hard reboot - green+red key + reset key. This is erase everything on the phone, but it will then work. Then got to htc canada website and download the windows update which solves the freezing screen problem.

good luck - it worked for me.

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