Question about Canon CanoScan 5600F Flatbed Scanner

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After installing the drivers and software for my Canoscan 5600f then plugging in the scanner I get the following error message: "There was a problem installing this hardware. An error occurred during the installation of the device. CanoScan5600F The required section was not found in the INF." I wrote tech support and followed their instructions to search for and remove all Canon drivers then reinstalled. Same problem. It looks to me like the driver is defective. This is a brand new scanner with the latest downloaded drivers.

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Hello hayduke247
You must absolutely make sure you are using the correct driver for the correct device :
Windows Vista / 7 :
http://www.usa.canon.com/cusa/consumer/products/scanners/film_negative_scanners/canoscan_5600f#DriversAndSoftware
Other Windows versions :
http://software.canon-europe.com/products/0010652.asp
To correctly delete a program , use a specific tool rather than the windows deleting program : Download free RevoUninstaller from http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html
If all this doesn' t work , your device is defective , not your software .
Best regards ,
fanaudi

Posted on Mar 25, 2011

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  2. Place the CanoScan Setup Utility CD-ROM in the drive.
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