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I have a bosch 1200 classix machine and its stopped dispensing water into the fabric conditioner bit

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Hi from retired Englishman in SW France,
Sorry to ask but have you pulled out the dispenser drawer far enough to be able to just see the softener tray, then selected the (final?) rinse and checked that water is entering the tray? If it isn't there is a fault with the water distribution and an engineer call is required ;-0(
If water is being dispensed it could it be that the conditioner/softener tray is holding the softener rather than letting it be siphoned into the washer by the water, which is not uncommon. If so the softener part needs a thorough clean (see my complete guidance notes below, please)
paying particular attention to the sentences in BOLD ;-0)
Remove the complete drawer. To do this you will have to do one of the following-

  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
Good luck,
John C

Posted on Mar 25, 2011


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Please remember to subscribe to our YouTube channel for all appliance tutorials
a 4 THUMBS rating is appreciated for answering your FREE question.

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