Question about Samsung 1.8 Cu. Ft. Over-the-Range Microwave

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We bought a Samsung over the range Microwave less than 6 months ago. Today it died. We went through the troubleshooting and it appears to be the microwave. Where is a service provider in Madison, Wi? Can we use Sears? Gail Grueneberg The designated circuit is live, it does not work in another circuit. Everything is blank and off.

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Hi and welcome to FixYa, I am Kelly.
I beleive that your Microwave has a 1 year warranty. Since you did not provide a model number I can not verify that. Having said that you should visit the Samsung website and make sure your Microwave is registered using the link below before calling for warranty service other wise they will refuse the warranty service request.
REGISTRATION
http://www.samsung.com/us/support/account/regist
SERVICE LOCATOR
and then use this link to find out who can service it for you.
http://www.samsung.com/us/support/service/location

You can call them at: 1-800-726-7864 and find out also. (
I think the internal fuse has failed but.. if it is infact "in warranty" Let the service provider do it for you for free. I did in home warranty service for 40 years and you have to go through the hassle of making the call and getting an authorization number.

If it is not in warranty I am certain that Sears can service it for you.

Thanks for choosing FixYa,
Kelly

Posted on Mar 25, 2011

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