Question about Sony Handycam HDR-UX7 Camcorder

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I have sony HDR-UX7. It records directly to mini disc. Disc was full. Viewed some footage on camera. Now it tells me disc is dirty or scratched. It doesn't appear to be. I have cleaned it with glass cleaner. Still no good. "disc error, remove disc. Is there any way to recover ?

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  • stevenrkraus Mar 27, 2011

    I haven't purchased a cleaner or software yet.

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  • Sony Master
  • 12,061 Answers

Hi, well the disc in reality may or may not have been scratched, I fear you may have done more harm than good using the "Glass Cleaner" one should NEVER use any type of commercial cleaning product on any CD DVD.

About your only shot, is to obtain a commercial CD DVD cleaner, the one that spins the disc with a special buffing solution, they aren't that expensive, these guarantee to restore your disc to factory fresh.This may at least allow you to access the data if it is still intact?

As I first said this may or may not be actually what has happened, the disc may NOT be damaged in any way, no it may indeed be your laser assembly, however if it plays all other discs this is unlikely.

Also you maybe able to use a PC to recover the data, there are recover software on the 'net, have a look for this and see if it can work and read the disc.

Posted on Mar 25, 2011

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