There is a very small hole in the cd tray, left or right side of the
eject button of the CD/DVD tray.... insert a very small needle or a
hardwire of 2 inches length and the cd will automatically come out of
Cheers - Parveen
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With the tray open, visually inspect to ensure the cd is still in line with the spindle. Something long and thin (such as a thin knife or spatula) slide it between the top of the drive and the top of the cd.
Carefully tip the tool down to try and release the CD from the spindle. Do not attempt to force it! If it is not jammed in the drive, the CD should drop free. Carefully pull the CD out of the drive.
Look at the CD to see if it has been damaged from the drive. If the CD will not come out, it needs to be take to a repair service.
If you look at the door of the CD/DVD tray/shelf, you should see a little hole. Stick a paper clip into the hole and it will pop out the CD/DVD tray/shelf and you can get your DVD back. I would call Gateway support to fix the rest of it. If it is still under warranty, they can send out a tech to fix it.
Check if your wi-fi is enabled. if it is, then it should have a remark that WIRELESS NETWORK is available and have a link to CONNECT. then you will be prompted for a password if connection is encrypted.
Your cd/dvd door might have stuck up for long time of not using it. Gently push it while pressing the eject button. It should eject manually.