The door flap to the ice maker does not close fully. This caused ice build up near the exit for the ice and therefore makes the icemaker function unusable. I have to shove a rag in the whole to make sure air does not get into the freezer and cause ice buildup. Does anyone know how to fix this? Is there a way to pop off/remove the front panel of the ice and water dispenser so I can at least look at the mechanism of the ice flap to see why it is not working? Any suggestions will be appreciated.
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Problem with these flaps are that they have plastic hinge which work great for sometime when they are new and have shiny inner surface but with use they develop minor scratches which cause resistance and hence partial closing. Either get the flap replaced or apply Vaseline jelly in the moving part of the hinge.
Check to be sure your ICE door chute is closed or closing properly! I have encountered many of these units that have had the flap break off the mounting tabs inside the dispenser opening. If the flap appears to be intact, I would next guess that your ice maker timing is allowing the ice maker to over fill and spill water into the ice bucket. You can confirm this problem by looking at the ice maker and seeing if the ice cubes in it are filled right up to the center bar that drives the cubes out of the mold. Let me know if you have any more questions! Thanks, BOB
Hello, we are sorry to hear that you are experiencing this problem. We would suggest checking the ice chute to make sure that there is no ice lodged in the way of the flap. If the issue persist we would suggest having a certified technician out to look at the Refrigerator. If you would like further assistance you can send your name, phone number, address, model/serial of the appliance and the date on which you purchased the Refrigerator to Whirlpool_Reviews@Whirlpool.com. Thank you.
Check to see if your ice door flap is closing each time after you remove your glass of ice. If it is staying open or not closing all the way, then this is your problem. You will need to dismantle the water and ice through the door assembly to see what your problem is. This is pretty involved on most refers and there are too many ways these are built to tell you how without a model number. Be advised that ice build up in the crusher can happen with normal usage and no mechanical problems. If this is just an intermittent problem it is probably caused by a piece of ice jamming your ice door flap open long enough for hot moist air to get into your ice bin and cause it to refreeze as a solid ice mass. When you are done getting ice, reach up inside your door and make sure no ice is stuck in the door. A pain to do, but the alternative is to dump all your ice and clean out your crucher every 1 to 6 months when it occurs. Good Luck Appliance Specialists
Look into the dispensor , and see if the door flap is closing , or letting warm air in which will cause the frost buildup . If not closing completely , remove the top cover on the freezer door hinge , and unplug the plug . This will remove power to the door . Use a small screwdriver , and insert under the freezer door dispensor control board , and pry outward . Remove the 3 plugs on the board . Next , remove the 4 screws holding the white dispensor cover , and slide outward . At the top right , you will see a solenoid and plunger , which control the door flap . Usually , this plunger rusts on the solenoid . Replace both , the solenoid and plunger ( come together in kit ) Pt # WR62X10055 . Re-assemble in reverse .
The ice maker may need to be reset or the ice dispenser lever pulled. You posted on the samsung unit page, so I'm giving you the site to purchase anything from: samsungparts .com. The troubleshooting for pulling the lever is basically to watch the flap to see if it moves when lever is pulled. If it doesn't move, write here for more troubleshooting or call samsung.