Question about HP Pavilion dv6000z Notebook

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I'm having problems with the audio for my hp dv6929wm laptop. Windows does not detect and audio device and everytime i go to update the drivers the installation stops because it can't detect and audio device. I've tried a million different things to get this fixed and nothing works. Going to services.msc does nothing for me. This is usually the solution everyone thinks will work. However every once in a great while after restarting my sound will work. It can work anywhere from a couple hours to a couple days. This computer originally came with windows vista and i upgraded to windows 7 at release. Had no problems until one day it just stopped working. Along with my cd/dvd drive. Neither are being detected anymore. Hope someone can help. Thanks

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If you've ensured the correct services are running and the correct drivers are installed/attempted to be installed, I'd say there's a good chance you're experiencing a hardware problem. The easiest way to test that is w/ a Linux Live CD or to perform a factory OS reinstallation. If you don't want to restore the the computer, try booting a computer up w/ a Ubuntu install cd, and try running the OS live (w/out reformatting/installing the OS), and test the sound. I recommend Ubuntu because the driver support is pretty good. With that said, if it doesn't have the correct sound driver for your hardware, this solution will not help us out, so at that point, I'd recommend reinstalling Windows and see if your sound works. If it doesn't work after the OS reinstallation it's a hardware problem.

Posted on Mar 26, 2011

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