Question about Microsoft Xbox 360 Console

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My nba2k11 stops midgame and says disc is unreadable and to clean with soft cloth. i have done this but problem still persists

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  • 51 Answers

Hi there laynesnotdea

What to do when your Xbox Has problems with reading disks and you have tried cleaning the disk.

This does not mean your Disk Drive needs replacing more often than not it just needs the laser to be readjusted.

Option 1

You can send this off to Microsoft if your still in warranty because it is included in there free fixes so they will do the collecting for you, fix it and return the Xbox to you, all for free, but it will take 4-6 weeks.

Option 2

If you are out of warranty its the same process as above but its $130 in cost

Option 3

now a new Disk drive would cost around $75 for a compatible one and you may need some one to fit it at a cost as well.

Option 4

What I recommend is a XBOX REPAIR GUIDE that will show you the simple steps yourself, you will be up and running again in less than an hour and the cost is far less than option 2 & 3

Good Luck

xboxrestore

Feel Free to leave me a comment if you need further assistance.

Posted on Mar 25, 2011

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My xbox keeps saying unreadable disc for all my games ever since i stopped playing gta4 and it says clean the disk with a soft cloth and restart the console can it be fixed? Wat should i do?


sounds like the drive needs to be replaced and yes it is fixable but if its still in warrenty contact microsoft and get a RMA done through them if not in warrenty try to find someone local to fix it ushally lots of guys out there doing repairs even Play N Trade video game stores.

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What do you do if it says in a game this disc is unreadable


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This disc is unreadable


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"The disc is Unreadable"


check around the disk tray for dust and use a vaccum cleaner to clean it, then use a wet cd lens cleaner with cleaning fluid a few time.
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Unreadable Disc says reading and then open tray


The easiest and most permanent fix would be to install a new drive. The process is simple and does not require alot of technical skill. Get your unit back up and running good for like fifty dollars or so.

May 30, 2009 | Microsoft Xbox 360 Console

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yes you can theres two ways,

you can buy a disc cleaner thats just a normal disc with brushes on it, and it wil spin inside and clean the lense.

or you can take it apart and manually clean the lense

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Feb 16, 2009 | Microsoft Xbox 360 Console

1 Answer

Disc is unreadable??


Sounds like a defective disc, which are produced sometimes, you might be able to take it back and get a different disc but your probably going to have to shell out another 60$ if you want to keep playing past this.

If you would like to try and fix your disc yourself there are a few ways,
http://www.instructables.com search scratched disc and there are plenty of ways to fix.

http://www.instructables.com/tag/?q=scratched+disc&limit%3Atype%3Aid=on&type%3Aid=on&type%3Auser=on&type%3Acomment=on&type%3Agroup=on&type%3AforumTopic=on&sort=none is a more direct link.

please post what you decide to do.

Nov 17, 2008 | Microsoft Xbox 360 Console

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