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Hi, I am trying to have a video call using windows Messenger. I have a laptop with a built in camera, and also a separate camera , a Hue. Have used both in the past with Messenger video calls. But at the moment my contacts cannot view me on their screen. I start a video call and they accept, I can see their image on my screen, and I can also see my image in my screen, but they cannot see me!!! its very frustrating. I remember this happening once before, and it had something to do with my system thinking my camera was being used in another application... but it is not! any ideas? please help me.... Selina

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Presumed you have clicked on Tools tab, selected Audio and video setup... & this was done OK.
After this but before starting a video call you made sure of the following....
1. clicked on the Tools tab
2. clicked on Options...
3. with Personal highlighted,
4. clicked the Webcam checkbox to set it on to Allow others to see that I have a webcam

Posted on Mar 25, 2011


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Hi mdiyar2006...

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I can not make video calls as it says that no webcam as been detected.... in the mean time my laptop has a webcam built in... please help me

Hi there !

Try to figure it out, most problems on video calls arises from the messenger software ( like yahoo messenger, skype messenger and others) that they used. For some reason, the software got corrupted or malware manipulate your computer not to function your webcam.

1. I suggest you uninstall and reinstall the messenger software you used to correct the error and try to use the webcam if it solves your problem on webcam.

2. Otherwise, use other messenger and see if still the same problem that video calls cannot be made. The problem sometimes is conflict with the windows operatings system registry that needs to be repair.

3. Another way is that your webcam driver is corrupted and needs to be install again.

I hope it helps you solving your problem. Good luck and regards.

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