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Ok heres my problem when my computer comes on it says it wasn't shut down correctly and when i have it to start normally nothings happens it just freezes and when i have it start from last known working point its says that something is not working and the drivers might be bad what can i do?

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  • David Petry Mar 25, 2011

    What model computer do you have and do you have a graphics card installed?

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> update device drivers

> Avoid from computer freezing

Posted on Jul 21, 2011

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Hi,

Most likely the driver that ha gone bad is the video driver. Let's troubleshoot the problem first by finding out if this happens on Safe Mode. Perform the following steps. Make sure the computer is off.

1. Turn on computer
2. Start tapping F8 key right away (once per second)
3. You should be looking at your screen with the Windows Advanced Boot Option menu similar to the picture shown below.

ok heres my problem when - mongkey.png

4. Use your keyboard's UP arrow key to highlight Safe Mode with Networking.
5. Press Enter key twice.
6. Log on to your account if prompted.
7. Click on Yes button to continue loading the Safe Mode.
8. Close any window that may come up on your screen.

In some cases, you may notice that everything seems to be in bigger size. This is normal on Safe Mode because it is using the native drivers for your computer.

If the computer freezes in Safe Mode, chances are, you might have a hardware problem. It may be the hard drive or video card. If the video card is integrated or built in to the motherboard, then it might be the motherboard.

If the computer does not freeze in Safe Mode, let us continue and hopefully resolve this issue. Perform the next steps.

1. Click on Start.
2. Right Click on Computer.
3. Click on Manage.


mongkey_56.jpg
You should find yourself looking at the Computer Managment window.

4. Click Device Manager to highlight.
5. Click the plus sign of the Display adapters, similar to the picture below.



mongkey_0.png

6. Whatever listed under it, delete it. Press the Delete button on your keyboard, then,
follow the instructions.
7. Restart Computer to Normal Mode.

While your computer is restarting to Normal Mode, Windows should be installing its Native Driver for your computer's video card/adapter. Eventually, you will need to re-install the video driver for your computer. Should you find yourself asking how to re-install the video driver of your computer, kindly response with your computer's brand/model for further assistance.



I hope this works for you. Good Luck!


Thanks for using Fixya!
Mongkey
DELL Tech ID #456563
TIPS: Is your computer slow? This might help
http://www.fixya.com/support/r8158906-diy_manual_pc_tune_up
(for Windows only)

Posted on Mar 25, 2011

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Sorry to tell you this. But it will be easier to wipe the hardrive and start over. Or you can try to run a system disk. What operating system do you have?

Posted on Mar 25, 2011

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Posted on Jan 02, 2017

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