Question about HP Officejet 5510 All-In-One Thermal Printer

3 Answers

5510 all in one, my fax has stopped working. I reinstalled the 5510, the wizard set up my fax, it rings, picks up, BUT doesn't do anything else. Try to send and it sounds like it doesn't dial out? It will still copy from my PC

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  • 6 more comments 
  • drywall748 Mar 24, 2011

    Just tried that all agin, and it still doesn't do anything. When you call the fax number BUT there is no fax signal

  • drywall748 Mar 24, 2011

    5510 all in one, fax won't send or receive, if you call the fax number it rings, picks up and then nothing. If I try to send from my PC it goes to the fax it tries to send, but just makes a beeping sound, won't dial out. I reinstalled my 5510 All in one and the wizard set the fax up for me.

  • drywall748 Mar 25, 2011

    did all that, it's just like some feature got turned off??? Everything else works

  • drywall748 Mar 25, 2011

    when I noticed the fax wasn't working I tried reinstalling withe the CD and got a rerroe_install_failure message. I uninstalled it all. And reinstalled the all in one, BUT I had to use a download off the internet. When I installed it, the fax wizars set the fax up for me. like I said it's there just not working, won't dial out to send and there is not fax signal when you call into it, it picks up but there is no fax signal. I disconnected the power etc, restarted it........don't know

    Maybe it's just done?

  • drywall748 Mar 25, 2011

    Nope, sorry did that and nothing has changed. I just noticed when the fax answered and picked up nothing happened, but the fax light on the front stayed on flashing for a few moments, waiting for something to happen. I don't know. And there is no warrenty on this

    Thanks

  • drywall748 Mar 25, 2011

    it's 4 or 5 years old now, I might just have to buy a new one??? Or just a cheap fax machine this still copy's

  • drywall748 Mar 25, 2011

    5510 all in one fax function isn't working when called, will answer, but has no fax signal and when you try to send it doesn't dial out.
    I have reinstalled the printer, set up the fax with the wizard. Reset the printer

    I don't know????

    do you??

    Thanks

  • drywall748 Mar 26, 2011

    it won't send or receive. If you dial into the fax, it rings, picks up but doesn't make the fax sound. If you try to send a fax from the 5510 when it should be making a dialing sound it just kinda makes a beeping sound and nothing happens

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3 Answers

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  • Expert
  • 739 Answers

Hi..
did you mean yr fax cannot fax out?
or just cannot print out...
that may b cartridge problems
please list in detail your problem to make solution,,
regards

Posted on Mar 25, 2011

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  • Master
  • 2,632 Answers

Hi,

Welcome to Fixya. If you're having problem with the Fax of your 5510 perhaps the service manual can provide you answers on how to use, set it up, or troubleshoot the problem of your 5510. Please refer to the service manual below.

HP 5510 Service Manual

Please refer to the page below:

Page 33 Use of fax features
Page 91 for Fax setup
Page 119 for Fax setup troubleshooting

If you have questions please let me know. Thanks for using Fixya

Posted on Mar 25, 2011

  • 2 more comments 
  • Rofel Lantican
    Rofel Lantican Mar 25, 2011

    I see before if happens what are the changes that have been made?

  • Rofel Lantican
    Rofel Lantican Mar 25, 2011

    Hi,

    We can reset the printer to its original state just like doing a System Restore on a computer.Resetting your printer will reset your printer to its original state.

    1. Without turning the unit off, unplug the power cord from the back of the product.
    2. Press and hold "# and 6′ keys.
    3. While holding those keys plug the power cord back in.
    4. Wait until the screen goes blank before you release those keys.
    5. Follow on printer screen instructions.

    Can you also please verify how many years you are using the machine and if still have warranty on it?

  • Rofel Lantican
    Rofel Lantican Mar 25, 2011

    It seems that the fax function is not working anymore and the reason why i ask for the warranty is to check if possible HP replacement or free depot service.

  • Rofel Lantican
    Rofel Lantican Mar 25, 2011

    Just a cheap fax machine since other functions are working

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  • HP Master
  • 6,993 Answers

Hello,

First, I would suggest suggest you reset the FAX. If resetting does not solve the problem, you can then read and follow instructions on this link; http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01669298&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=311255


1. Remove all of the paper loaded in the main input tray.

2. Press the power button to turn off the HP fax product.

3. Disconnect the USB cable from the back of the HP fax product.

4. Disconnect the power cord from the back of the HP fax product and from the electrical
outlet, and then wait one minute.

5. Reconnect the power cord to the electrical outlet.

6. Reconnect the power cord to the back of the HP fax product.

7. Press the power button to turn on the HP fax product.

8. Reconnect the USB cable to the back of the HP fax product.

9. Replace the paper in the main input tray.

10. Use the HP Fax Test Service to try to send and receive a fax.

Good luck.

Posted on Mar 24, 2011

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