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You may reset the unit by inserting a pointed object, such as a paper clip, into the reset port on the bottom of the unit. A copy of the owner's manual will help identify the location of the port. I hope this helps.
NAND is a type of Flash Memory, most likely the internal memory. If it has failed then the mp3 player is dead. If the device is still on warranty, then you may be able to get the retailer to replace it.
Flash Memory is not 100% reliable. Like all storage mediums, it will wear out or deteriorate over time. But it will mean that you have lost everything on it. You have my deepest apologies, but this does happen, if infrequently.
Easiest solution is to connect the NS-DV2G to your computer and place the firmware file on it. When you disconnect, the firmware will install. You'll loose all your settings and probably all your songs, but it should correct your player.