Question about Webroot Spy Sweeper (spysweeper) for PC

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Keycode i purchased updates from webroot for spy sweeer on 04/29/08. i have not yet activated the new update yet because i need the key code for the new version. my emai address is js0304@ohiohills.com. thank you, jerry scalf

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Contact Information Webroot Antivirus and Spy Sweeper Support:
(866) 612-4227

Posted on Aug 12, 2008

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Webroot and spysweeper 2011 no longer puts cookies into quarentee section


I have the same problem: Webroot 2011 no longer detects and quarantines cookies. If you go to the Webroot Support page and type "no longer quarantine cookies", it offers the generated issue: "You want to know why Internet Explorer cookies are not detected in a scan"; to which it offers the following answer: "A recent Microsoft security update (KB 2559049) [...check your Windows updater, I got this security update on my computer on August 10th...] prevents Webroot security programs from identifying spy cookies on systems where the update is applied. Although these cookies cannot be detected, your core antivirus and anti-spyware protection is not compromised. Viruses and spyware are still blocked. Webroot engineers are actively investigating options to restore spy cookie detections and any solutions will be provided in an upcoming release." (This statement is not dated; I am looking at it now, August 28th, 2011, on their Webroot Support page.) I have Windows Vista operating system and Webroot 2011 version 7.0.11.21. My Webroot Antivirus with Spy Sweeper hasn't swept up anything in scans in the last couple of weeks, but it did block an internet site last night; so I think it's still working. Hope this helps!

Aug 19, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I had to wipe my hard drive and now I need to reinstall my webroot. I have the product key but what do I do?


Webroot customers can reinstall software at no charge any time during the active subscription period. You can request a new copy or upgrade at the Webroot Web site:

  1. Go to http://www.webroot.com/updates/redownload/request.
    The Reinstall Software page opens on the Webroot Web site.
  2. From the Product field, click the down arrow and select the product you are using.
  3. In the next two fields, enter your last name and email address. Use the same email address and last name that you used to register your software.
  4. Click Get Updates.

You will receive an email containing your keycode and instructions for downloading your software.

Jun 19, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I lost the Key Code for weebroot spy sweeper. Can somebody please help me to get my key code??? I just bought the antivirus not long ago thru internet.


You can request for your key again and they will send it back to you through your email.
You can file you request through this link : http://www.webroot.com/updates/redownload/index.php

Jan 29, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I lost my program and tried to re download from my disk but wont let me


If you have your keycode email that was sent to you when you purchased Spysweeper, simply go to http://www.webroot.com/updates/redownload/index.php and fill out the information requested.

You will be able to download the newest version that you had purchased and do a clean install with the keycode again. The email they send will have step by step instructions and your information included.

Hope this helps!

Dec 12, 2010 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spysweeper is incompatibile with this verison ofwindows vista


Webroot may provide you with a free upgrade if you recently purchased your software.

All customers who purchased software from Webroot Software are eligible for free replacement and software updates within one year of their original date of purchase (or the purchase of a registration renewal).

Fill out the form at this link (http://www.webroot.com/updates/redownload/request) and after webroot verifies your info they should e-mail you a download link and keycode if you purchased within the last year.

Although in my humble opinion Spy sweeper is a bit of a resource hog and does not provide the best protection against malware/Spyware. I would recommend checking out malware bytes Anti-malware (they have both a free and a paid PRO version that has automatic protection). It is much more effective, cheaper, and your pc will run faster with this then spysweeper.

You can download it from www.malwarebytes.org.

Jan 12, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Lost keycode


Contact Information Webroot Antivirus and Spy Sweeper Support:
(866) 612-4227

Aug 12, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Cannot enter keycode


Try pressing numlock key on your keyboard and retype keycode.

update me if that doesnt help

Apr 05, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Free upgrade


12/4/2007- Webroot experienced a brief system outage that may have caused some current Webroot Antivirus/Spy Sweeper users to receive a "keycode is valid but not in the database" error. To resolve this issue, please do a manual update of your software or wait for your program to do an automatic update check and the issue should be fixed. We apologize for any inconvenience or confusion this may have caused.

Dec 05, 2007 | Webroot Spy Sweeper (spysweeper) for PC

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