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I HAVE TRIED TO FAX BUT I KEEP GETTING ERROR 344 THE FIRST PAGE GO THROUGH AND THEN IT TELLS ME FAX FAILED I'VE TRIED 5 TIMES THE RECIPIENT SAY THE FAX IS READY TO RECIEVE

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The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted or:

The remote user has pressed the Stop key while the reception was in progress or:

Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. If the fax session was using error correction, disable ECM if not already.

Posted on Mar 24, 2011

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Error 386


Hi Error 344,

Is telling you the remote end has hung up the call which means it may not be a fax number (you called a voice line number for example, you can confirm if it as fax by just calling the number on your phone if you hear the whistles of a fax then that's not the cause).

I'm not familiar with the HP model but if it is "Super Group 3" (you can tell this if the transmission speed is capable of above 14.4kbps) and you're trying to call an older fax the remote machine may not be able to recognise the "Calling tone" your machine is sending and so it hangs up. You can try to remedy this by temporarily disabling Error Correction Mode (ECM) in your machines fax set up menu this will disable the Super Group 3 capabilities of the fax and maximum transmission speed will be reduced to the older Group 3 machine. HP website recommends the following:
Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355 Definitions
  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jan 23, 2014 | HP Officejet 6600 e-All-in-One -...

1 Answer

HELP ERROR 344 ON MY HP J4680 CANNOT SEND OR RECEIVE FAXES


Welcome to FixYa!

There are 4 reasons for Error 344 to occur when sending or receiving afax.
1. The remote machine failed to respond to a fax command from the local machinebecause the connection was interrupted. These errors can occur if the phonelines in the area to be faxed are old or there is noise (static on the phoneline). Other reasons can include power outages and other power-relatedproblems.

2. The call-waiting service can cause this error. The click, heard for anincoming call, is actually a momentary disconnect of the line.

3. The remote user pressed the Stop key while the reception was in progress.

4. Under rare conditions, incompatibility between the two machines might causethe remote machine to abandon the call.
Solution 1
Try to send a fax at a different time when telephone line conditions haveimproved.

Souliton 2
Try sending at a lower transmission speed.

Keep me posted and thank you for using FixYa!
Jas247

Mar 08, 2011 | HP J4680 Office Jet All-In-One Printer

1 Answer

When I fax I get an error message 344* What does this mean and how can I get the machine to fax 5 pages at a time?


  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Click here for instructions on enabling and disabling ECM (c00060802) (in English).
  • Try sending at a lower transmission speed.

Dec 16, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

We keep getting an error code 344* when we are trying to transmit a fax. What can we do to fix this?


Error 344 means :-

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

Solutions :-
  1. Attempt to send the fax again when telephone-line conditions have improved.
  2. If the fax session was using error correction, disable ECM.
To disable ECM Press :-
  1. Press Setup .
  2. Press the Down arrow (c00326489.gif ) repeatedly until Advanced Fax Setup displays.
  3. Press OK .
  4. Press the Down arrow (c00326489.gif ) until Error Correction Mode displays.
  5. Press OK .
  6. Press the Right arrow (> ) until either OFF or ON displays.
  7. Press OK .
  8. Send another fax to verify that the ECM is enabled or disabled.
Check the Phone Cable connected with the printer.
Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

Try to print a fax test page.
  1. On the control panel of the product, press the Setup button (c01361401.gif ).
  2. Press the Right Arrow button (c01185072.jpg ) to select Tools , and then press OK .
  3. Press the Right Arrow button (c01185072.jpg ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.
Now Do this :-
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

May 10, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

My m1522nf keeps erroring out with errors 244 and 344 while receiving faxs. It also will not send more then 6 pages. Any Idea's?


These are typical comm errors, try installing a line filter and turn the ecm mode to off and the fax speed to medium.
Al

Oct 15, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Same problem


press the setup button and scroll down to tools.
in tools there should be an option that says run fax test.
that would give you a printed page as to which part of the hardware of the printer or the fax line failed.

What your error code means is(look below)

Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Jun 18, 2009 | HP OfficeJet K80 All-In-One InkJet Printer

1 Answer

Error code 344*


Error code344 shows that The remote machine has failed to respond to a fax command from the product because the connection was interrupted.The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.
check here for more information
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00062808#A5

Jan 26, 2009 | HP Officejet 4315v All-In-One InkJet...

1 Answer

Fax


344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.

Aug 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

4 Answers

Error 344- Fax Function


Comm Error 344 is: (Note that this is on the receivers end)

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.

The remote user has pressed the Stop button while the remote machine was receiving.

Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

This website will show you what the error codes are.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00062808#A5

Feb 26, 2008 | HP LaserJet 3050 All-In-One Printer

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