Question about Sony DVP-FX810 Portable DVD Player

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Hello, My Sony DVP-FX810 will no longer play audio CDs. It tries to load them and then gives up and then displays a messages that says: Cannot play this disc. It used to. It won't even play CDs, that I have played on it in the past. So it's not the CD. The machine still plays DVDs. Can you tell me what's up?

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  • tcope422 Mar 24, 2011

    I'm sorry, but it says right on the machine (in two separate places) that it is a CD/DVD player. The manual (which I have and which does not address this problem) says on page 7 that the DVP-FX820 plays CDs. The manual says this in the sidebar which says: THIS PLAYER CAN PLAY THE FOLLOWING DISCS. It has only just stopped playing CDs after at least 3 years of playing them without a problem. It is not helpful to me to be told that the machine is only meant to play DVD's only. That's not only why I bought it, and that's not how it has performed in the past.

  • tcope422 Mar 24, 2011

    I do apologize. On close perusal, I see that I am in error. I mistakenly typed the wrong number model number of the CD/DVD player. The machine I have is a Sony DVP-FX820.

    If I was strident in my last post, it was as a result of frustration. And again, please accept my apology.

  • tcope422 Mar 24, 2011

    Just found this further reply from you. I truly appreciate the time you are giving to this and again apologize for misleading you.

  • tcope422 Mar 24, 2011

    Thank you for explaining this to me. I do not have the tools or the computer savvy to try to fix this here, even with expert assistance such as you could provide. So what would you advise? Is it worth it to find someone (Sony?) to repair it? Should I just scrap it and consider an upgrade? Should I get an IPAD? (Those don't play discs, do they?)

    Thanks again for your help.

  • tcope422 Mar 28, 2011

    No, it wasn't. I know how to clean CD's. This is definitely a situation where the machine is malfunctioning. The first gentlemen, I chatted with about this problem was more helpful because he explained what was probably wrong with the machine. Now I have decided whether to just chuck it or try to get it repaired somehow. Also, and this is my typo, the machine in question is a Sony DVP-FX820 not an 810. However, thank you very much for your time.

  • tcope422 Mar 28, 2011

    Thanks again for your guidance.


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Hi,the problem is just that the particular CD your trying to play has some problem like some scratches on it and it's not allowing the CD to play on you DVD player...

You will need to clean up the CD player

Fix a Scratched CD

Sometimes pulling out an old CD from your music archive reveals some discs haven't fared well in the passage of time. CDs are vulnerable to fingerprint smudges, a bit of dried syrup from the time you spilled that Coke in the car, perhaps even some scratches from the time that CD disappeared under the passenger's seat three years ago.

If you've got some CDs that are well past their prime (and no, we don't mean that perfectly unblemished Spice Girls disc you've been hiding from your friends), fear not. There are ways to get that disc spinning again so you can transfer the music or data to a more respectable media, like MP3s.

The first thing to try with your potentially damaged CDs is a PC. Many times a CD that's too mangled to work in a car stereo will work just fine in your (much faster) computer CD drive. In addition, CD computer hardware and ROM software error-recovery differs by brand; a high-quality player will play discs which freeze or skip on a lower-quality one.

Repairing scratches
In the Future


If you've got a disc that won't play, start with the simplest solution: give it a gentle, but thorough cleaning.

Take a damp, lint free cloth (the cloth used to clean eyeglasses works very well) and starting in the center of the CD, wipe to the outside edge in a straight line. The direction of the polishing is important, don't wipe in circles, and don't wipe randomly. Move in a straight line, center to edge.

Now that you've got all the surface blemishes off, give the CD another try. Still no luck? Well, read on.
Repairing scratches

If polishing alone doesn't work, chance are your CD is scratched. See if you can find the offending scratch -- hold your CD up to the light and check it from different angles.

CD's read from the inside out to the edge so you may be able to locate the scratch that's causing the problem based on which tracks skip. Obviously if you CD has data rather than music this method won't work.

Once you've found the scratch there are a few ways you can repair it. However, before we get started, be aware that some of these methods can actually damage the disc even more so. Use them only as a last resort.

How Scratches Cause Problems CDs and DVDs are designed to have the laser light enter and leave the clear plastic disc surface at a 90 degree angle, and then make its way back to a sensor which reads the effects of tiny pits inside the CD on the laser light. Scratches change the plastic surface's angle to something else, and that changes the laser light's path on both the way in and out of the disc. (It's the same kind of "refractive index" thing you see when things appear magnified or distorted when looking through a glass of water.) When there's too much change, not enough laser light bounces back to the light-reading sensor in the drive, and that part of the disc isn't read correctly.

Audio CD players are designed to cope with a small amount of such data loss by digitally interpolating the audio; data CD players may not do that. Also, sometimes a scratched disc will work in one player and not another because of differences in the device's construction, laser and sensor alignment, or sensor sensitivity.

Sprays For A Temporary Fix You can get "anti-glare coatings" for eyeglasses that change the way light goes through the glasses by adding a thin layer with a refractive index between that of air and the lens material. There are sprays designed to do the same thing for CDs, and they can fix many read errors due to scratches, at least temporarily. One I've used many times is Optrix, reviewed and sold here and here. I typically use it to get the disc to read, and then rip the music or copy the data off. I've found it to work on about 90% of otherwise unreadable discs, including some that looked like they were mauled by a yeti.

Polish the CD Two popular ways of polishing out scratches include using toothpaste (get the kind with baking soda in it) and Brasso. In either case apply a thin layer to the scratched area and wipe from the inside out to polish out the scratch. Although popular in internet postings, the brand of toothpaste may matter, and the toothpaste or Brasso abrasive will replace scratches with finer ones, possibly making the problem worse. A low-cost commercial solution such as Allsop 'DVD Scratch Repair" (about $3 retail -- provides extremely fine abrasive fluid and a fine polishing cloth which always will improve the playing; the cloth alone may improve results with toothpaste or Brasso.

Wax the CD Along the same lines as the toothpaste method, you can try applying a very thin coat of Vaseline, car wax or shoe polish to the scratched area. Caution: Wax may be difficult to remove and may make further polishing attempts more difficult.

Professional Refinishing Unless the scratch is very deep the above methods should work. If they don't you can always try having your CD refinished by a professional service. Consult your local music store or try searching for CD refinishing in your favorite search engine.

Audio CD Scratches For some CD's that are scratched and skipping, you can use iTunes to import the CD and attempt to fix some of the scratches. To do this go to the Preferences -> General -> Import Settings and make sure that "User Error Correction when Reading Audio CD's" is ticked. For a badly scratched CD it may take a LONG time to read it (possibly hours for one disc) but it can make some CD's quite listenable.

Meguire's Deep Crystal (cleaning system) Paint Cleaner Personally, the best product I have ever found to restore BADLY damaged CDs and DVDs is Meguire's Deep Crystal Paint Cleaner, which is part abrasive and part high quality carnauba wax. It is applied by 2-3 drops onto the offending disc. Spread it thin on the whole disc or just where you see scratches. Allow it to dry completely and then buff in a circular motion while checking that it is indeed polishing the scratches out. Some people may say to wipe from the center out, and that is OK for cleaning some discs, but with this product I would recommend a soft, lint free, dry cloth, such as a microfiber towel burnishing/polishing in small circular motions. With this cloth or towel you will obtain the best results by polishing in small circular motions. The reason for this is because not all scratches will be fill-able only moving from the center towards the outside of the disc.

(ALWAYS ENSURE YOUR CLOTH OR TOWEL IS ABSOLUTELY CLEAN FIRST: You don't want new scratches or damage added)..


Posted on Mar 25, 2011

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According to its specifications, it only meant for playing DVD discs only. If you have its user manual; go to the last page and see the specifications of that device. If you don't have user manual, send your email address to me by Fixya. It can't be send by this site as it is a large file, comes upto 16MB. I'll send it to you by return mail
Sony DVP-FX810 will only play DVD discs only. OK.

Posted on Mar 24, 2011

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  • The Knight
    The Knight Mar 24, 2011

    But its user manual shows that it can play audio cds also. But in specifications given at last, they wont say anything about it. If you have ever played audio CD with this device, inform me, I'll contact Sony servce center and make sure about it. Ok.

  • The Knight
    The Knight Mar 24, 2011

    I've contacted here with Sony Authorised service center. They says, you are right, and it can play CD and DVDs, but in specifications Sony has omtted this. The Laser Picku unit of your DVP is faulty. There are seperate beams, [dual beam] system laser pickup unit is used in your Sony model. It has two beams as it states, a high frequency, small wave lenght is use to read DVDs and a low frequency large wavelenth is used for reading CDs. Both are in one unit, and when we insert the disc, its internal circuit alongwith its system microcontroller will detect, what is itside it, and will activate the relevant laser beam and begins to read the disc. Here in your Sony DVP, the part that reading the Audio Cds has damaged. That is, the lased diode meant for it has gone, only DVD reading part remains. That is why, it has stopped reading Audio CDs. The only remedy is to replace the laser pickup unit. There is no other way left. Your set has very complicated fittings, and mechanism. So care must be taken when opening it. Without taking out its mechanism, we can't replace the said unit. If you have all toos needed for it, and have confidence and patience to do this work, inform me by Fixya. I'm ready to assist you. OK.

  • The Knight
    The Knight Mar 28, 2011

    Ok. Get it repaired by an experienced service technician. Your dicition is right.. Thanks.


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