Question about Xerox Phaser® 6115 MFP, 6120 Imaging Unit (Mono 20,000/Color 10,000 Yield), Part Number 108R00691

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When we type a document (in colour) black toner works good and qiuality of print is great but colour toners print bad and colour toners smears letters.

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Try to replace the color drum/toner cartridges.

Posted on Oct 16, 2013

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Smear when printing


Hi Juan.
I take it that you have a laser printer; i.e. toner cartridge.
You have probably checked your user manual.
It could be that the toner cartridge is nearly empty.
Purchase a new cartridge, and carefully replace the existing cartridge.
Many cartridges have an inbuilt fuser.
You can try cleaning all the rollers, the toner cartridge, and the fuser, but as the printing is light, you may be nearly out of toner.

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When you say smudges, can you wipe the toner from the page with your fingers; or is it just smearing when it prints; but, the toner is affixed to the paper?

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We were having a lot of print quality problems, similar to what you describe. We replaced the drum and it worked fine.

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