Question about Kodak 6800 Thermal Photo Printer

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My kodak kiosk printer 6800 said i should put in new ribbon so i did & put new paper which i did but then it told me incorrect ribbon.. Ive changed it many times before and this is the first time this is happening i cleaned it with alcohol 4 swipes one way only let it dry 2 min ive tried turning it on and off still the same ive even opened another new ribbon and paper and still the same thing please help me

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Posted on Jan 02, 2017

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SOURCE: i have the same problem

Hi davecortazzo,

If you got 'Incorrect Ribbon ' error message in Kodak 6800 printer do the following thing :

1. First open the printer cover and clean the barcode sensor. The barcode sensor is right side of the thermal head.

2. If still same error message then you have to upgrade the firmware of your printer. You may download it directly from Kodak's website. Just kindly follow the instructions provided on the website. This should solve your issue.

Hope this helps.

Thank you for using FixYa.

Posted on May 30, 2011

  • 11800 Answers

SOURCE: KODAK PHOTO PRINTER 6850,JUST PUT

It says that because ribbon is not correctly recognized: either the ribbon roll has been incorrectly installed (the identity code end of the roll should be firmly inserted into the spool holder on the
right and the other one and the other end lugs on the spool holder locked into the notches on the supply spool) or the optical detector for the code has failed - try to clean it with an alcohol wipe.
If the cleaning fails then the defect is hardware - the printer will have to be dismantled, the sensor inspected and it or its connecting cables to the mainboard replaced, a job that only a repairs shop should do.

Posted on May 04, 2011

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