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I have an mp3 multimedia player and I can not get it charged. The instructions are so basic but they don't tell me how to charge the player, I have had it connected by usb cord to my computer for several hours and still no light or sign of being alive or charged I bought a second one in the same kind of box but it has the name ISTAGE engraved on the back clip. I can listen to this one when it is pluged into the computer but the light never turns green to show that its charged. am I suppose to switch it to off while its charging?

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Hi,

You can keep it on while you are charging, that is not an issue.

All you need to do is use the electrical charger to charge your device.

USB is powered low.

Try it please, let me know in case the issue persists.

Posted on Mar 24, 2011

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