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My one year old (but new condition) LG fridge was left nicely wrapped up inside the box unused for over 6 months as I was travelling. After I returned home, I unpacked it, cleaned it up and put it on to find that although the fridge is working, with the light and compressor on, it's not cooling.. neither the freezer nor the fridge compartment. The serviceman on checking told me that there's no leakage and that only the gas is stuck in the drier and the same shall have to be replaced and gas refilled. After cutting the drier he then finds out that the leakage is happening in the pipe in the freezer compartment and tells me the 'evaporator' shall have to be changed. Then, he tells me since he doesn't have the evaporator in the stock for my particular model, he'll have to get another one and wants to take my original part to match and get the evaporator of another similar model! I want to know do different LG models have different evaporators? Or is there something fishy in the handling of the 'fridge not cooling' problem'?

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First question, Did you contact lg and they sent a repair man, or did you just pick one. If you picked the person, them your stuck with whatever happens next. I from experience where I work, If you went through lg, and problem was not resolved, and could verify that the purchase was made within a year. You would most likely end up with a new fridge from our store, with no cost to you.

Posted on Mar 24, 2011


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